--00000000000044f26e06167433da Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cheryl, I am circling back to see if you have any new updates regarding Janet Young. Best, Michelle Hudgins On Fri, Mar 29, 2024 at 2:24=E2=80=AFAM Jan Chaplin wr= ote: > Cheryl, > > I accompanied my mother when she purchased her fur coat at the Celine > store in Bloomingdale=E2=80=99s NYC. I know its value because I was with = her when > she bought it. Frankly, a value of $6,000 is not consistent with that > experience, although I do appreciate a quick scan at their current websit= e > is not conclusive. I will contact Celine directly and ask after some > historical pricing. > > I am also unclear why you are offering 50% of the coat=E2=80=99s estimate= d value > when ALL of the coat was ruined, not 50% of it. In this instance it woul= d > make the best sense for your insurance company to replace this coat with = a > similar one. Mom should not bear any material consequence for the > unforeseen and illogical actions of your employee. Replacement of half a > coat is not appropriate in this case. Mom should have the same or simila= r > coat at no extra cost to her. > > I will source a comparable coat and forward it to you, however I wont be > able to do this prior to the week of April 7th because I am travelling. > > Regards, > Jan > > Sent from my iPad > > On Mar 27, 2024, at 7:16=E2=80=AFPM, Cheryl Cartwright > wrote: > > =EF=BB=BF > Hi Janet, > > It is not an assumption. It was investigated by our team. It was not our > responsibility to seek out Celine in this matter but we did when you didn= 't > produce a receipt. You may take a look at their website or inquire with > them directly if you wish to hear it from them. > > Insurance companies require proof of purchase when they reimburse us. Thi= s > offer is the best and only offer they are willing to extend without a > receipt. > > Please let us know how you would like to proceed. > > Cheryl > > On Wed, Mar 27, 2024 at 2:50=E2=80=AFPM Jan Chaplin = wrote: > >> Please evidence that assumption, thanks. >> >> Sent from my iPhone >> >> On Mar 27, 2024, at 18:48, Cheryl Cartwright >> wrote: >> >> =EF=BB=BF >> The value was calculated by insurance and legal upon understanding from >> Celine that their most expensive item is $6000. We don=E2=80=99t have an= y receipts >> or proof of purchase and so half that amount was extended. >> >> On Wed, Mar 27, 2024 at 2:46=E2=80=AFPM Jan Chaplin = wrote: >> >>> How did you calculate that value? >>> >>> Sent from my iPhone >>> >>> > On Mar 27, 2024, at 18:41, Cheryl Cartwright >>> wrote: >>> > >>> > =EF=BB=BF >>> > Good Afternoon Janet, >>> > >>> > After reviewing your unique situation with our Senior Management team= , >>> our legal representatives, the manufacturer Celine and our insurance >>> company, we are able to offer you $3000.00 CAN off your final invoice. >>> Celine does not have any merchandise in their current collection over >>>