--00000000000033247d05f2129ca5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Erica - I will post this to the leadership team in Canada. I'll wait for the answer from @Amy Freeman and provide that update as well. All the best, Chuck On Thu, Jan 12, 2023 at 7:36 AM Erica Smith wrote: > Hi Charles, > Apologies for the delay. If you and Timothy don't object, I think that > posting this to your leadership team makes sense. The outage for the > Canadian sites is slated to last between 15-60 minutes. CC has sent an > email out to CA users with helpful info. Copying below, as it might be > helpful to just post their messaging exactly: > > ---- > On *Friday, January 13, at 11:00pm Central Time*, there will be a > maintenance window affecting the WellSky Personal Care *(formerly > ClearCare)* solution. As part of this update, *we expect a downtime of 15 > =E2=80=93 60 minutes*. > > During this window: > > - Admins will not be able to access the system (app or mobile). > - Caregivers will be unable to clock in or out. > - Alerts and messages will not be sent or received. > - Safe Mode > will > be accessible during the downtime window. > **Agency Admins will be able to log in > to https://safemode.clearcareonline.ca > to > view client and caregiver schedules for the week.* > - Real-time updates > will > be available on the status page. > > ---- > > The only caveat --- caregivers will be able to use the Caregiver Connect > app to clock in/out, and we can provide you an audit report of everyone w= ho > clocked in/out during the outage (in which case your team can manually ma= ke > these updates in Clear Care. @Amy Freeman -- is > this correct? Or will this outage be short enough (less than 2 hours), so > our app will be able to communicate these clock ins/outs back to Clear Ca= re > once uptime resumes? > > Best, > Erica > > On Wed, Jan 11, 2023 at 12:38 PM Charles Terlesky cterlesky@homecareassistance.com> wrote: > >> Thanks, Erica, for looking into this and providing a quick response. >> >> How would you like the communication to go out to all those affected in >> Canada? Did corporate want to send an email, or would you like me to pos= t >> this to the leadership team? >> >> Please let me know what direction you would like to take. >> >> Kind regards, >> Chuck >> >> On Wed, Jan 11, 2023 at 12:37 PM Erica Smith wrote: >> >>> Hi Charles, >>> >>> Following up here. According to our rep there will still be maintenance >>> in Canada this Friday - as indicated by the notification you are seeing= . I >>> asked what the specific user impact would be, as it will not be to the >>> scale of what was discussed in terms of the planned US outage. >>> >>> Here is what he shared with me below - in regards to what to expect: >>> >>> *WellSky will perform scheduled maintenance to enhance the performance >>> and stability of the Canadian Personal Care platform. During the >>> maintenance window users may experience intermittent