--00000000000014332c061ba5662c Content-Type: multipart/alternative; boundary="00000000000014332a061ba5662b" --00000000000014332a061ba5662b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cynthia, Thank you for confirming, this is great news. Best, *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Mon, Jun 24, 2024 at 12:26=E2=80=AFPM Cynthia Lum wrot= e: > Hi John, > > We just received this e-transfer 3 hours ago for $2845.80 from him. > > [image: Screenshot 2024-06-24 092437.png] > > > Cynthia Lum > Client Account Specialist > * Please note my email has changed: * > clum@thekey.com > 408-669-5030 > TheKey.com > [image: TheKey] > > > On Mon, Jun 24, 2024 at 5:22=E2=80=AFAM John Janiga > wrote: > >> Hello Cynthia and Joey, >> >> Please see the forward from Fabio (Son) who is upset that we cannot >> locate the e-transfer he claims has been sent. >> >> He will not provide proof of the e-transfer. >> >> @Cynthia Lum Can you confirm nothing has arrived for >> - 158209 Vittoria Iadipaolo? >> >> @Joey Taylor If the e-transfer is not located >> can you help with obtaining proof of the e-transfer sent ? >> >> The client is past due, and we show no payments received since the syste= m >> migration. >> >> Thank you for any assistance you can provide. >> >> Best, >> *John Janiga* >> Collections Analyst 2 >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> ---------- Forwarded message --------- >> From: Fabio Gatti >> Date: Sun, Jun 23, 2024 at 7:06=E2=80=AFAM >> Subject: Re: Vittoria Iadipaolo (158209) - The Key - Overdue Invoices - >> Please Respond By 6.10.2024 >> To: John Janiga >> >> >> Hi John, >> >> To be quite frank, it seems to be a bit unprofessional that your >> organization cannot locate payments made when they=E2=80=99ve been made = this way >> over etransfer for almost two years now. >> >> The payment has a note of the clients name on it along with the invoices >> to be paid. It is clear that your payments team does not keep track of >> payments and is unable to allocate payments to the proper invoices. The= ir >> inability to locate payments made raises severe questions on the legitim= acy >> of your claimed overdue invoices. >> >> Rather than having your system send out daily emails stating overdue >> invoices, you should really consider better tracking of incoming transfe= rs. >> >> >> Sincerely, >> >> Fabio Gatti >> >> On Jun 19, 2024, at 10:57=E2=80=AFAM, John Janiga wrote: >> >> =EF=BB=BF >> Hello Fabio, >> >> I requested confirmation from our payments team of the e transfer you >> sent. >> >> They were unable to locate it. >> >> Would you please verify the email address you sent the funds to and >> provide a screenshot of the e transfer confirmation. >> >> This way I can have the transfer located and posted. >> >> Thank you for your assistance, >> >> *John Janiga* >> Collections Analyst 2 >> *john.