Re: Vittoria Iadipaolo (158209) - The Key - Overdue Invoices - Please Respond By 6.10.2024

--000000000000e47387061ba53dad Content-Type: multipart/alternative; boundary="000000000000e47385061ba53dac" --000000000000e47385061ba53dac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, We just received this e-transfer 3 hours ago for $2845.80 from him. [image: Screenshot 2024-06-24 092437.png] Cynthia Lum Client Account Specialist * Please note my email has changed: * clum@thekey.com 408-669-5030 TheKey.com [image: TheKey] On Mon, Jun 24, 2024 at 5:22=E2=80=AFAM John Janiga wrote: > Hello Cynthia and Joey, > > Please see the forward from Fabio (Son) who is upset that we cannot locat= e > the e-transfer he claims has been sent. > > He will not provide proof of the e-transfer. > > @Cynthia Lum Can you confirm nothing has arrived for - > 158209 Vittoria Iadipaolo? > > @Joey Taylor If the e-transfer is not located > can you help with obtaining proof of the e-transfer sent ? > > The client is past due, and we show no payments received since the system > migration. > > Thank you for any assistance you can provide. > > Best, > *John Janiga* > Collections Analyst 2 > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > ---------- Forwarded message --------- > From: Fabio Gatti > Date: Sun, Jun 23, 2024 at 7:06=E2=80=AFAM > Subject: Re: Vittoria Iadipaolo (158209) - The Key - Overdue Invoices - > Please Respond By 6.10.2024 > To: John Janiga > > > Hi John, > > To be quite frank, it seems to be a bit unprofessional that your > organization cannot locate payments made when they=E2=80=99ve been made t= his way > over etransfer for almost two years now. > > The payment has a note of the clients name on it along with the invoices > to be paid. It is clear that your payments team does not keep track of > payments and is unable to allocate payments to the proper invoices. Thei= r > inability to locate payments made raises severe questions on the legitima= cy > of your claimed overdue invoices. > > Rather than having your system send out daily emails stating overdue > invoices, you should really consider better tracking of incoming transfer= s. > > > Sincerely, > > Fabio Gatti > > On Jun 19, 2024, at 10:57=E2=80=AFAM, John Janiga wrote: > > =EF=BB=BF > Hello Fabio, > > I requested confirmation from our payments team of the e transfer you > sent. > > They were unable to locate it. > > Would you please verify the email address you sent the funds to and > provide a screenshot of the e transfer confirmation. > > This way I can have the transfer located and posted. > > Thank you for your assistance, > > *John Janiga* > Collections Analyst 2 > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Tue, Jun 18, 2024 at 9:36=E2=80=AFAM Fabio Gatti = wrote: > >> Hi John, >> >> Everything was paid yesterday morning via etransfer. Please check with >> your own resources internally prior to calling. >> >> Let me know if there was any issue. >> >> Sincerely, >> >> Fab