Re: Vittoria Iadipaolo (158209) - The Key - Overdue Invoices - Please Respond By 6.10.2024

Hi John,

We just received this e-transfer 3 hours ago for $2845.80 from him.

[image: Screenshot 2024-06-24 092437.png]


Cynthia Lum
Client Account Specialist
* Please note my email has changed: *
clum@thekey.com <https://brand.thekey.com/esg/clum@thekey.com>
408-669-5030
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>


On Mon, Jun 24, 2024 at 5:22 AM John Janiga <john.janiga@thekey.com> wrote:

> Hello Cynthia and Joey,
>
> Please see the forward from Fabio (Son) who is upset that we cannot locate
> the e-transfer he claims has been sent.
>
> He will not provide proof of the e-transfer.
>
> @Cynthia Lum <clum@thekey.com>  Can you confirm nothing has arrived for -
> 158209 Vittoria Iadipaolo?
>
> @Joey Taylor <joey.taylor@thekey.com>  If the e-transfer is not located
> can you help with obtaining proof of the e-transfer sent ?
>
> The client is past due, and we show no payments received since the system
> migration.
>
> Thank you for any assistance you can provide.
>
> Best,
> *John Janiga*
> Collections Analyst 2
> *john.janiga@thekey.com <john.janiga@thekey.com>*
> *408-647-7538 *
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> ---------- Forwarded message ---------
> From: Fabio Gatti <f.gatti7@gmail.com>
> Date: Sun, Jun 23, 2024 at 7:06 AM
> Subject: Re: Vittoria Iadipaolo (158209) - The Key - Overdue Invoices -
> Please Respond By 6.10.2024
> To: John Janiga <john.janiga@thekey.com>
>
>
> Hi John,
>
> To be quite frank, it seems to be a bit unprofessional that your
> organization cannot locate payments made when they’ve been made this way
> over etransfer for almost two years now.
>
> The payment has a note of the clients name on it along with the invoices
> to be paid. It is clear that your payments team does not keep track of
> payments and is unable to allocate payments to the proper invoices.  Their
> inability to locate payments made raises severe questions on the legitimacy
> of your claimed overdue invoices.
>
> Rather than having your system send out daily emails stating overdue
> invoices, you should really consider better tracking of incoming transfers.
>
>
> Sincerely,
>
> Fabio Gatti
>
> On Jun 19, 2024, at 10:57 AM, John Janiga <john.janiga@thekey.com> wrote:
>
> 
> Hello Fabio,
>
> I requested confirmation from our payments team of the e transfer you
> sent.
>
> They were unable to locate it.
>
> Would you please verify the email address you sent the funds to and
> provide a screenshot of the e transfer confirmation.
>
> This way I can have the transfer located and posted.
>
> Thank you for your assistance,
>
> *John Janiga*
> Collections Analyst 2
> *john.janiga@thekey.com <john.janiga@thekey.com>*
> *408-647-7538 *
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> On Tue, Jun 18, 2024 at 9:36 AM Fabio Gatti <f.gatti7@gmail.com> wrote:
>
>> Hi John,
>>
>> Everything was paid yesterday morning via etransfer. Please check with
>> your own resources internally prior to calling.
>>
>> Let me know if there was any issue.
>>
>> Sincerely,
>>
>> Fabio Gatti
>>
>> On Jun 17, 2024, at 4:15 PM, John Janiga <john.janiga@thekey.com> wrote:
>>
>> 
>> Bonjour Fabio,
>>
>>
>>
>>  Nos dossiers indiquent que les factures ci-jointes sont impayées.
>> Veuillez nous informer de l'état du paiement afin que nous puissions mettre
>> à jour nos dossiers en conséquence.
>>
>>
>>
>> Veuillez me contacter directement pour toute question ou préoccupation au
>> 408-647-7538.
>>
>>
>>
>> Total en souffrance 2 115,08 $
>>
>>
>>
>> Les paiements peuvent être effectués à etransfer@thekey.com
>>
>>
>>
>> Cordialement,
>> *John Janiga*
>> Collections Analyst 2
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Fri, Jun 7, 2024 at 9:56 AM John Janiga <john.janiga@thekey.com>
>> wrote:
>>
>>> Hello Fabio,
>>>
>>>
>>>
>>>  Our records indicate the attached invoices are outstanding. Please let
>>> us know the status of payment so we may update our records accordingly.
>>>
>>>
>>> Please contact me directly with any questions or concerns at
>>> 408-647-7538.
>>>
>>>
>>> Total Overdue $2,115.08
>>>
>>>
>>> Payments can be made at etransfer@thekey.com
>>>
>>>
>>> Best Regards,
>>>
>>> *John Janiga*
>>> Collections Analyst 2
>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>> *408-647-7538 *
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>