--0000000000002b771205fe7e0fc4 Content-Type: multipart/alternative; boundary="0000000000002b771105fe7e0fc3" --0000000000002b771105fe7e0fc3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do. Thank you, Sumira On Mon, Jun 19, 2023 at 9:30=E2=80=AFAM Cheryl Cartwright wrote: > Thank you for letting me know. Please let me know if you do not reach > Patrick so I can try. > > Thanks, > > Cheryl > > On Mon, Jun 19, 2023 at 1:25 PM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Ali, >> >> I called Patrick an hour ago and left a voicemail. >> I will try again later today. >> >> Thanks, >> Sumira >> >> On Mon, Jun 19, 2023 at 9:22=E2=80=AFAM Ali Malik = wrote: >> >>> Hey Cheryl, >>> >>> Sumira is working on it right now. We need to go back and review what >>> they are diputing. Once we review all charges from our CAFT system, we = will >>> have better understanding as to what happened back in Oct. As of right = now, >>> there is no credit in system, so charges look valid but nevertheless we= are >>> going to review. >>> >>> @Sumira Suthesan Please call client ASAP >>> and explain the situation. Let them know we will be in touch and if we = have >>> to offer a refund, we will send it back via etransfer. >>> >>> thanks >>> >>> On Mon, Jun 19, 2023 at 12:19=E2=80=AFPM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Good Morning, >>>> >>>> We desperately need a resolution here. The POA in this case is beyond >>>> angry at the amount of time this is taking to resolve. >>>> >>>> Please help me understand what actions are being take to credit this >>>> client back. >>>> >>>> Thanks, >>>> >>>> Cheryl >>>> >>>> On Mon, Jun 12, 2023 at 11:56=E2=80=AFAM Lisa Swaikoski >>>> wrote: >>>> >>>>> Hi Sumira, >>>>> >>>>> >>>>> >>>>> Reports are only available for 60-90 days on the CAFT System. >>>>> >>>>> >>>>> >>>>> I am able to go in and search through old reports if you need though. >>>>> >>>>> >>>>> >>>>> What is the Originator Number, and the due dates for the transactions= . >>>>> Once I have that, I can get those for you. >>>>> >>>>> >>>>> >>>>> Thanks! >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> *Lisa Swaikoski* >>>>> >>>>> Corporate Relationship Associate >>>>> >>>>> Steinbach Branch >>>>> 333 Main Street, Steinbach, MB >>>>> >>>>> Branch: 204.326.3495 ext 2344 >>>>> Direct Line: 204.346.1763 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> *From:* Sumira Suthesan >>>>> *Sent:* Monday, June 12, 2023 9:19 AM >>>>> *To:* Lisa Swaikoski ; Ali Malik >>>> ali.malik@thekey.com>; Brian Boxall ; Cheryl >>>>> Cartwright >>>>> *Subject:* [EXTERNAL] Tom Schnitzer Oct 2022 Charges >>>>> >>>>> >>>>> >>>>> Hi Lisa, >>>>> >>>>> >>>>> >>>>> I tried to pull up the charges report for October 2022, but it shows >>>>> as no record found. >>>>> >>>>> Are reports from 2022 available on the CAFT portal? >>>>> >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> Sumira >>>>> This communication, including any attachments, is intended for the us=