----==_mimepart_6490c97fdb34_1fb2b05ba2d83f0220879d6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, Please loop Billing in if any credits in the end ar= e due to the client. Thank you. Thanks,=C2=A0 Ale= xis Parrish Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 = = On Mon, 19 Jun at 12:31 PM , Sumira Suthesan wrote: Will do. = Thank you, = Sumira = = = = On Mon, Jun 19, 2023 at 9:30=E2=80=AFAM Cheryl Cartwright wrote: = = = Thank you for letting me know. Please let me know if you do not reach Pa= trick so I can try.=C2=A0 = = Thanks, = = Cheryl = = = On Mon, Jun 19, 2023 at 1:25 PM Sumira Suthesan wrote: = = = Hi Ali, = I called Patrick an hour ago and left a voicemail. = I will try again later today. = = Thanks, = Sumira = = = On Mon, Jun 19, 2023 at 9:22=E2=80=AFAM Ali Malik = wrote: = = = Hey Cheryl, = Sumira is working on it right now. We need to go back and review what th= ey are diputing. Once we review all charges from our CAFT=C2=A0system, we= will have better understanding as to what happened back in Oct. As of ri= ght now, there is no credit in system, so charges look valid but neverthe= less we are going to review. = = = @Sumira Suthesan=C2=A0Please call client ASAP and explain the situation. = Let them know we will be in touch and if we have to offer a refund, we wi= ll send it back via etransfer.=C2=A0 = = = thanks = = = On Mon, Jun 19, 2023 at 12:19=E2=80=AFPM Cheryl Cartwright wrote: = = = Good Morning, = We desperately need a resolution here. The POA in this case is beyond an= gry at the amount of time this is taking to resolve.=C2=A0 = = Please help me understand what actions are being take to credit this cli= ent back. = = Thanks, = = Cheryl = = = On Mon, Jun 12, 2023 at 11:56=E2=80=AFAM Lisa Swaikoski wrote: = = = = = Hi Sumira, = =C2=A0 = Reports are only available for 60-90 days on the CAFT System. = =C2=A0 = I am able to go in and search through old reports if you need though. = =C2=A0 = What is the Originator Number, and the due dates for the transactions. O= nce I have that, I can get those for you. = =C2=A0 = Thanks! = =C2=A0 = =C2=A0 = = = Lisa Swaikoski = = Corporate Relationship Associate = = Steinbach Branch = 333 Main Street, Steinbach, MB = Branch: 204.326.3495 ext 2344 = Direct Line: 204.346.1763 = =C2=A0 = =C2=A0 = =C2=A0 = = From: Sumira Suthesan = Sent: Monday, June 12, 2023 9:19 AM = To: Lisa Swaikoski ; Ali Malik ; Brian Boxall ; Cheryl Cartwright = Subject: [EXTERNAL] Tom Schnitzer Oct 2022 Charges = = =C2=A0 = = Hi Lisa, = = = =C2=A0 = = = I tried to pull up the charges report for October 2022, but it shows as = no record found.=C2=A0 = = = Are reports from 2022 available on the CAFT portal? = = = = =C2=A0 = = = Thanks, = = = Sumira = = = = This communication, including any attachments, is intended for the use of= the addressee and may contain information that is privileged and confide= ntial. If you are not the intended recipient, you are he