--00000000000061c36b06274846ae Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Emily, I haven't seen this but happy to submit a ticket for you if needed! Best, Cristal On Tue, Nov 19, 2024 at 1:32=E2=80=AFPM Emily Swackhamer wrote: > Hi Cristal, > > It seems like it is a Salesforce bug. I wasn=E2=80=99t sure if this is so= mething > you have experienced in the past and knew of a fix. The information shoul= d > all be correct and identical in both profiles. > > Thanks, > Emily > > On Tue, Nov 19, 2024 at 12:28=E2=80=AFPM Cristal Munoz wrote: > >> Hey Tim and Emily, >> Is the issue with our intake manager gathering the incorrect intention o= r >> are you submitting a ticket regarding a Salesforce bug? >> >> Best, >> Cristal >> >> On Tue, Nov 19, 2024 at 12:56=E2=80=AFPM Timothy Thomas = wrote: >> >>> Hi Cristal, >>> >>> Emily and I are wondering if we're missing something here. Check out >>> this couple's care case. Both have the same data while Wayne is showing= a >>> Tier 1 status and Beverly a Tier 2. Thoughts? >>> >>> >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000GkVFkYAN/view >>> >>> >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000H6MorYAF/view >>> >>> Thanks >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> >> >> -- >> >> Sincerely, >> >> Cristal Munoz >> >> *Inside Sales Manager* >> >> Please note my email has changed: >> >> cmunoz@thekey.com >> >> TheKey.com >> >> >> --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --00000000000061c36b06274846ae Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Emily,=C2=A0 I haven't seen this but happy to s= ubmit a ticket for you if needed! Best, Cristal= On Tue, Nov 19, 2024 at 1:32=E2=80=AFPM Emily Swackhamer < emily.swackhamer@thekey.com >= wrote: Hi Cristal, It= seems like it is a Salesforce bug. I wasn=E2=80=99t sure if this is someth= ing you have experienced in the past and knew of a fix. The information sho= uld all be correct and identical in both profiles.=C2=A0 Thanks, Emily=C2=A0= On Tue, Nov 19, 2024 at 12:28=E2=80=AFPM Cristal Munoz < cmunoz@thekey.com > wrote= : Hey Tim and Emily, Is the issue with our intake=C2=A0manager gatheri= ng the incorrect intention or are you submitting a ticket regarding a Sales= force bug? Best, Cristal On Tue, Nov 19, 2= 024 at 12:56=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi Cristal,=C2=A0 Emily and I are wondering if we're missing somet= hing here. Check out this couple's care case. Both have the same data w= hile Wayne is showing a Tier 1 status and Beverly a Tier 2. Thoughts? = https= ://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH0000= 0GkVFkYAN/view https://homecareassistance.lightning.f