--000000000000e41f540631b9364f Content-Type: multipart/alternative; boundary="000000000000e41f530631b9364e" --000000000000e41f530631b9364e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Elizabeth The POA for this client has repeatedly reached out to both my office and the billing department to pay what is owed. I feel that cutting off services will do more damage than good here. It is identifying why her card will not work with VersaPay that is the issue here in my opinion. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Tue, Apr 1, 2025 at 11:26=E2=80=AFAM wrote: > FYI to the Collections team, client is past due about $700 as a result. I= f > client is brand new and not paying their invoices we may need to consider > terminating services, this is not the behavior we want to enable right at > the start of our relationship. > > > > > > Kind regards- > > > > *Elizabeth Clark* > > Director | *TheKey* > > Mobile: 619.822.4855 > > > > > > *From:* Laurie Simpson > *Sent:* Tuesday, April 1, 2025 6:44 AM > *To:* timon.page@thekey.com; tt@thekey.com > *Cc:* michelle.hudgins@thekey.com; william.schmiedeknecht@thekey.com; > jeannie.ortiz@thekey.com; eclark@thekey.com; audraw@thekey.com; > tsilton@thekey.com; lito.delapena@thekey.com > *Subject:* Fwd: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - > [#1068508] > > > > Hi there, > > > > Brigitta Repple is missing a form of payment on file. The original credi= t > card given at sign on is not a valid credit card. Please obtain a form o= f > payment for client. Thank you and I appreciate your attention to this > urgent matter. > > [image: Image removed by sender.] > > > > > > *Laurie Simpson* > > Finance Onboarding | *TheKey* > > Laurie.Simpson@thekey.com > > 855.205.8007 > > On Wed, 12 Mar at 9:04 PM , Laurie Simpson > wrote: > > Hi there, > > > > Please obtain form of payment for Brigitta Repple. > > Thank you, > > > > [image: Image removed by sender.] > > > > *Laurie Simpson* > > Finance Onboarding | *TheKey* > > Laurie.Simpson@thekey.com > > 855.205.8007 > > On Mon, 3 Mar at 4:44 PM , Laurie Simpson > wrote: > > Hi there, > > > > For new client Brigitta Repple, TheKey needs a new form of payment as > credit card given was declined. Please obtain new form of payment on ne= w > PAF form signed by client. > > Thank you for your assistance while be get all documents in order. > > [image: Image removed by sender.] > > > > *Laurie Simpson* > > Finance Onboarding | *TheKey* > > Laurie.Simpson@thekey.com > > 855.205.8007 > > > 1068508:611100 > --000000000000e41f530631b9364e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Elizabeth The POA for thi= s client has repeatedly reached out to both my office and the billing depar= tment to pay what is owed. I feel that cutting off services will do more da= mage than good here.