RE: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - [#1068508]

This is a multipart message in MIME format. ------=_NextPart_000_1124_01DBA2E4.1AED63D0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_1125_01DBA2E4.1AED63D0" ------=_NextPart_001_1125_01DBA2E4.1AED63D0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timon- =20 Can you share why the balance is past due if they=E2=80=99re been = reaching out consistently? Are they unwilling to be put on autopay and = short paying invoices? Invoices are open going back to 3/5, I am not = connecting the dots to their efforts to call in and pay. =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Timon Page =20 Sent: Tuesday, April 1, 2025 8:30 AM To: eclark@thekey.com Cc: Laurie Simpson ; audraw@thekey.com; = tt@thekey.com; michelle.hudgins@thekey.com; = william.schmiedeknecht@thekey.com; jeannie.ortiz@thekey.com; = lito.delapena@thekey.com Subject: Re: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - = [#1068508] =20 Hi Elizabeth =20 The POA for this client has repeatedly reached out to both my office and = the billing department to pay what is owed. I feel that cutting off = services will do more damage than good here. It is identifying why her = card will not work with VersaPay that is the issue here in my opinion.=20 =20 Best regards, Timon Page=20 General Manager, Ontario=20 =09 Please note my email address has changed:=20 timon.page@thekey.com =20 Mobile: (437) 223-0841 TheKey.com=20 =20 =20 =20 =20 On Tue, Apr 1, 2025 at 11:26=E2=80=AFAM > wrote: FYI to the Collections team, client is past due about $700 as a result. = If client is brand new and not paying their invoices we may need to = consider terminating services, this is not the behavior we want to = enable right at the start of our relationship. =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Laurie Simpson >=20 Sent: Tuesday, April 1, 2025 6:44 AM To: timon.page@thekey.com ; tt@thekey.com = =20 Cc: michelle.hudgins@thekey.com ; = william.schmiedeknecht@thekey.com = ; jeannie.ortiz@thekey.com = ; eclark@thekey.com = ; audraw@thekey.com = ; tsilton@thekey.com = ; lito.delapena@thekey.com = =20 Subject: Fwd: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - = [#1068508] =20 Hi there, =20 Brigitta Repple is missing a form of payment on file. The original = credit card given at sign on is not a valid credit card. Please obtain = a form of payment for client. Thank you and I appreciate your attention = to this urgent matter. =20 =20 Laurie Simpson Finance Onboarding | TheKey Laurie.Simpson@thekey.com 855.205.8007 On Wed, 12 Mar at 9:04 PM , Laurie Simpson > wrote:=20 Hi there, =20 Please obtain form of payment for Brigitta Repple. Thank you, =20 =20 Laurie Simpson Finance Onboarding | TheKey Laurie.Simpson@thekey.com 855.205.8007 On Mon, 3 Mar at 4:44 PM , Laurie Simpson > wrote:=20 Hi there, =20 For new client Brigitta Repple, TheKey needs a new for