--00000000000020b048060e26bbb0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alejandro, Have you connected with Vashon? He has the master list of clients that he sends to me for processing. His list will show all the payments/invoices and dates. It seems like there is a disconnect between you and Vashon's team. I have cc'd @Vashon on this email so you can connect with him, and he can share the list. Regards, Chuck On Thu, Jan 4, 2024 at 3:19=E2=80=AFPM Alejandro Aponte wrote: > Hi Shawntel, > > Thank you for your email, we sent the original concern to senior managers > so they could review and assist. For now Chuck can you provide me a list = of > PAD clients that were processed on your end so I can compare them to > payments processed in VP for Calgary clients. Lito is out for the week bu= t > he did say that he shared a list of clients that had their PAD info > uploaded into VP and to not manually process payments on 12/28 10am EST. = Im > not sure if this was ever relayed to you guys or if it was too late by th= en > but I can start figuring out how big the impact is to start on refunds if > needed. > > > Thanks, > > Alejandro Aponte > > > Billing@thekey.com > 866-226-1702 > > > On Thu, 4 Jan at 2:17 PM , Shawntel Sousa > wrote: > Hi Billing, > > I had raised a concern yesterday that we might be billing the Calgary PAD > client twice for the same payments that were processed on January 2nd, > 2024, I have not received any communication back. > > I have already started receiving concerns from clients that they were in > fact double billed on January 2, 2024. > > I have attached a copy of the client bank account showing that we billed > the client through Versa Pay and through manual PAD. > > I assume more concerns will come up so may I ask that we review all the > PAD payments that were processed on January 2, 2024 through Versa pay and > through Chuck and compare and provide a refund immediately where required= . > > Thank you for your time on this. > > > > *Thank you,* > *Shawntel Sousa, LPN* > Client Success Manager > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > *TheKey.ca * > > [image: TheKey] > > 616221:611100 > --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca [image: TheKey] --00000000000020b048060e26bbb0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi = Alejandro, = Have you conne= cted with Vashon? He has the master list of clients that he sends to me for= processing. His list will show all the payments/invoices and dates. It see= ms like there is a disconnect between you and Vashon's team.=C2=A0 I have cc'd @Vashon on th= is email so you can connect with him, and he can share the list. Regards, Chuck On Thu, Jan 4, 2024 at 3:19=E2= =80=AFPM Alejandro Aponte < billing= @thekey.com > wrote: Hi=C2=A0Shawntel,=C2=A0 Thank you for your email,