Hi Shawntel, Thank you for your email, we sent the original concern to senior managers so they could review and assist. For now Chuck can you provide me a list of PAD clients that were processed on your end so I can compare them to payments processed in VP for Calgary clients. Lito is out for the week but he did say that he shared a list of clients that had their PAD info uploaded into VP and to not manually process payments on 12/28 10am EST. Im not sure if this was ever relayed to you guys or if it was too late by then but I can start figuring out how big the impact is to start on refunds if needed. Thanks, Alejandro Aponte Billing@thekey.com 866-226-1702
On
Thu, 4 Jan at 2:17 PM
, Shawntel Sousa <ssousa@homecareassistance.com> wrote:
Hi Billing,
I had raised a concern yesterday that we might be billing the Calgary PAD client twice for the same payments that were processed on January 2nd, 2024, I have not received any communication back.
I have already started receiving concerns from clients that they were in fact double billed on January 2, 2024.
I have attached a copy of the client bank account showing that we billed the client through Versa Pay and through manual PAD.
I assume more concerns will come up so may I ask that we review all the PAD payments that were processed on January 2, 2024 through Versa pay and through Chuck and compare and provide a refund immediately where required.
Thank you for your time on this.
Thank you,
Shawntel Sousa, LPN
Client Success Manager
Direct: 403-305-6588
Calgary Office: 403-301-3777
Vancouver Office: 778-279-3634
TheKey.ca