----==_mimepart_65972ed4d4a94_20a3fafe73ab3681031917e5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Shawntel,=C2=A0 Thank you for your email, we sent the origina= l concern to senior managers so they could review and assist. For now Chu= ck can you provide me a list of PAD clients that were processed on your e= nd so I can compare them to payments processed in VP for Calgary clients.= Lito is out for the week but he did say that he shared a list of clients= that had their PAD info uploaded into VP and to not manually process pay= ments on 12/28 10am EST. Im not sure if this was ever relayed to you guys= or if it was too late by then but I can start figuring out how big the i= mpact is to start on refunds if needed.=C2=A0 Thanks,=C2=A0 Ale= jandro Aponte Billing@thekey.com 866-226-1702=C2=A0 = = On Thu, 4 Jan at 2:17 PM , Shawntel Sousa wrote: = = Hi Billing,=C2=A0 = = I had raised a concern yesterday that we might be billing the Calgary PA= D client twice for the same payments=C2=A0that were processed on January = 2nd, 2024, I have not received any communication back. = = I have already started receiving=C2=A0concerns from clients that they we= re in fact double billed on January 2, 2024.=C2=A0 = = I have attached a copy of the client bank account showing that we billed= the client through Versa Pay and through manual PAD.=C2=A0 = = I assume more concerns will come up so may I ask that we review all the = PAD payments that were processed on January 2, 2024 through Versa pay and= through Chuck and compare and provide a refund immediately=C2=A0where re= quired.=C2=A0 = = Thank you for your time on this.=C2=A0 = = = = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca ----==_mimepart_65972ed4d4a94_20a3fafe73ab3681031917e5 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Shawntel,=C2=A0 Thank you for your email, we sent the original concern t= o senior managers so they could review and assist. For now Chuck can you = provide me a list of PAD clients that were processed on your end so I can= compare them to payments processed in VP for Calgary clients. Lito is ou= t for the week but he did say that he shared a list of clients that had t= heir PAD info uploaded into VP and to not manually process payments on 12= /28 10am EST. Im not sure if this was ever relayed to you guys or if it w= as too late by then but I can start figuring out how big the impact is to= start on refunds if needed.=C2=A0 Thanks,=C2=A0 Alejandro Aponte Billing@thekey.com 866-226-1702=C2=A0 On Thu, 4 Jan at 2:17 PM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: Hi Billing,=C2=A0 I had raised a concern yesterday that we mig= ht be billing the Calgary PAD client twice for the same payments=C2=A0tha= t were processed on January 2nd, 2024, I have not received any communicat= ion