Re: Fresh Desk Queue modification of New Email Account - [#794616]

Lito you have been maintaining the list of transfer clients as far as I was aware?Pardon my brevity, Sent from my iPhoneOn May 28, 2024, at 2:17 PM, Lito Delapena <lito.delapena@thekey.com> wrote:HI Alyson,More than happy to help send out communication for E-Transfer clients, do we have a list of those clients along with their preferred email addresses already or will i need to put that together?Thank you,

      Lito Delapena

      Help Desk Manager

       Please note my email has changed:

       lito.delapena@thekey.com

      619-722-8561 Ext. 190013

       TheKey.com

 On Tue, May 28, 2024 at 12:17 PM Alyson Rohane <alyson.rohane@thekey.com> wrote:Hi, @Lito Delapena - Can you please send this communication (email with the FAQ attached) out to all e-transfer customers by EOB today? Email Template: https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9CxOYGRM/edit?usp=sharingEnglish FAQ: https://docs.google.com/document/d/1mNPFRhtVGI7G2L4v49SQSB7q8S9RlblB/edit?rtpof=trueFrench FAQ: https://docs.google.com/document/d/1NONpd_jGXtG1RfLKWb6M0E91n2m4kdA9/edit?rtpof=trueHello, @Lisa Barker can you please confirm if you see the FreshDesk ticket created from Tim's test? The amount is $5 to the Vancouver bank account. On Tue, May 28, 2024 at 11:22 AM Timothy Thomas <tt@thekey.com> wrote:Agreed, attaching the FAQ is a great idea. If the help desk could assist us that would be great. I believe they have the latest list of e-transfer clients.On Tue, May 28, 2024 at 1:44 PM <eclark@thekey.com> wrote:Hi Tim- Thank you for putting this together. I am good with the attached email to be sent to clients, and recommend we attach the FAQ so they can use that to enroll in PAD if they desire to do so without calling the Help Desk.  Are you going to have the field leadership team send those out, or is this something you’d like Help Desk to send for you? Elizabeth Clark Director   From: Timothy Thomas <tt@thekey.com> Sent: Thursday, May 23, 2024 6:15 AMTo: Alyson Rohane <alyson.rohane@thekey.com>Cc: eclark@thekey.com; Aaron Worob <itsupport@thekey.com>; lisa.barker@thekey.com; laszlo.kovacs@thekey.comSubject: Re: Fresh Desk Queue modification of New Email Account - [#794616] Here's a draft of the communication. Let me know what you think. https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9CxOYGRM/edit?usp=sharing On Thu, May 23, 2024 at 9:11 AM Timothy Thomas <tt@thekey.com> wrote:Sure. I can initiate an e-transfer from one of our bank accounts. Let me know if this is what you had in mind.  On Wed, May 22, 2024 at 6:38 PM Alyson Rohane <alyson.rohane@thekey.com> wrote:Thank you @Elizabeth Clark! To recap our call earlier, Tim will be sending out communication to the impacted clients to notify them of this change that will go into effect Monday, June 3rd. Does this timeline work for you? Hey, @Timothy Thomas - Do you want to do any functional testing with this? Thank you! --Alyson RohaneSenior Continuous Improvement Analyst alyson.rohane@thekey.com On Wed, May 22, 2024 at 9:42 AM <eclark@thekey.com> wrote:+ Alyson to confirm this is up and running and/or if we should test it.  Elizabeth Clark Director   From: Timothy Thomas <tt@thekey.com> Sent: Thursday, May 16, 2024 7:19 AMTo: Aaron Worob <itsupport@thekey.com>Cc: eclark@thekey.com; lisa.barker@thekey.com; laszlo.kovacs@thekey.comSubject: Re: Fresh Desk Queue modification of New Email Account - [#794616] We're all set, the etransfer@thekey.com is now connected to autodeposit to the Vancouver BMO account. On Thu, May 16, 2024 at 10:15 AM Aaron Worob <itsupport@thekey.com> wrote:Hi Tim,  I see the message came through to the FreshDesk Payment Application queue.  <~WRD0004.jpg> Thank you,Aaron WorobNetwork/Systems Administratoraaron.worob@thekey.com<~WRD0004.jpg>On Thu, 16 May at 7:14 AM , Timothy Thomas <tt@thekey.com> wrote: Ok I've resent the verification, I'm not seeing it in the inbox yet... On Thu, May 16, 2024 at 10:06 AM Aaron Worob <itsupport@thekey.com> wrote:Hi Tim,  I found the source of our error, and I believe if you can re-send the message from the bank it will go through to the FreshDesk queue now. The original e-mail group was setup to refuse messages from external senders. This is the default behavior in Google when creating a Group. Since the messages are going directly to a mailbox now, they won't be refused by that permissions setting.  Can you please try re-sending the message through the bank?  Thank you,Aaron WorobNetwork/Systems Administratoraaron.worob@thekey.com<~WRD0004.jpg>On Thu, 16 May at 7:02 AM , Aaron Worob <itsupport@thekey.com> wrote: Hi Tim: I see a few e-mails from INTERAC e-transfer that have an error message, and were not delivered. I'm looking into the error message, and will let you know as soon as I have an update.  Thank you,Aaron WorobNetwork/Systems Administratoraaron.worob@thekey.com<~WRD0004.jpg>On Thu, 16 May at 6:58 AM , Timothy Thomas <tt@thekey.com> wrote: Hi Aaron,  I have to send a verification email to this address from our bank and it doesn't seem to be getting through. Is there a spam folder or filter of some sort that could be blocking it?   -- Tim ThomasHead of Canada DivisionPlease note my email has changed:tt@TheKey.com(514) 591-9387TheKey.ca<~WRD0004.jpg>794616:611100  -- Tim ThomasHead of Canada DivisionPlease note my email has changed:tt@TheKey.com(514) 591-9387TheKey.ca<~WRD0004.jpg>   -- Tim ThomasHead of Canada DivisionPlease note my email has changed:tt@TheKey.com(514) 591-9387TheKey.ca<~WRD0004.jpg> -- Tim ThomasHead of Canada DivisionPlease note my email has changed:tt@TheKey.com(514) 591-9387TheKey.ca<~WRD0004.jpg> -- Tim ThomasHead of Canada DivisionPlease note my email has changed:tt@TheKey.com(514) 591-9387TheKey.ca