Re: Fresh Desk Queue modification of New Email Account - [#794616]

--0000000000008fed6306198a2865 Content-Type: multipart/alternative; boundary="0000000000008fed6306198a2864" --0000000000008fed6306198a2864 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Alyson, More than happy to help send out communication for E-Transfer clients, do we have a list of those clients along with their preferred email addresses already or will i need to put that together? Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Tue, May 28, 2024 at 12:17=E2=80=AFPM Alyson Rohane wrote: > Hi, @Lito Delapena - Can you please send this > communication (email with the FAQ attached) out to all e-transfer > customers by EOB today? > > *Email Template:* > https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9C= xOYGRM/edit?usp=3Dsharing > *English FAQ*: > https://docs.google.com/document/d/1mNPFRhtVGI7G2L4v49SQSB7q8S9RlblB/edit= ?rtpof=3Dtrue > *French FAQ*: > https://docs.google.com/document/d/1NONpd_jGXtG1RfLKWb6M0E91n2m4kdA9/edit= ?rtpof=3Dtrue > > *Hello, *@Lisa Barker can you please confirm if > you see the FreshDesk ticket created from Tim's test? The amount is $5 to > the Vancouver bank account. > > On Tue, May 28, 2024 at 11:22=E2=80=AFAM Timothy Thomas w= rote: > >> Agreed, attaching the FAQ is a great idea. >> >> If the help desk could assist us that would be great. I believe they hav= e >> the latest list of e-transfer clients. >> >> On Tue, May 28, 2024 at 1:44=E2=80=AFPM wrote: >> >>> Hi Tim- >>> >>> >>> >>> Thank you for putting this together. I am good with the attached email >>> to be sent to clients, and recommend we attach the FAQ so they can use = that >>> to enroll in PAD if they desire to do so without calling the Help Desk. >>> >>> >>> >>> Are you going to have the field leadership team send those out, or is >>> this something you=E2=80=99d like Help Desk to send for you? >>> >>> >>> >>> Elizabeth Clark >>> >>> Director >>> >>> >>> >>> >>> >>> >>> >>> *From:* Timothy Thomas >>> *Sent:* Thursday, May 23, 2024 6:15 AM >>> *To:* Alyson Rohane >>> *Cc:* eclark@thekey.com; Aaron Worob ; >>> lisa.barker@thekey.com; laszlo.kovacs@thekey.com >>> *Subject:* Re: Fresh Desk Queue modification of New Email Account - >>> [#794616] >>> >>> >>> >>> Here's a draft of the communication. Let me know what you think. >>> >>> >>> >>> >>> https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF= 9CxOYGRM/edit?usp=3Dsharing >>> >>> >>> >>> On Thu, May 23, 2024 at 9:11=E2=80=AFAM Timothy Thomas = wrote: >>> >>> Sure. I can initiate an e-transfer from one of our bank accounts. Let m= e >>> know if this is what you had in mind. >>> >>> >>> >>> On Wed, May 22, 2024 at 6:38=E2=80=AFPM Alyson Rohane >>> wrote: >>> >>> Thank you @Elizabeth Clark ! To recap our call >>> earlier, Tim will be sending out communication to the impacted clients = to >>> notify them of this chang