--0000000000000a513c06199ad792 Content-Type: multipart/alternative; boundary="0000000000000a513c06199ad791" --0000000000000a513c06199ad791 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI All, Apologies I do indeed have the E-transfer list, just gathering the emails address per client. Will advise the group once notifications have been sent out via FD. Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Tue, May 28, 2024 at 3:11=E2=80=AFPM Elizabeth Clark = wrote: > Lito you have been maintaining the list of transfer clients as far as I > was aware? > > > Pardon my brevity, Sent from my iPhone > > On May 28, 2024, at 2:17=E2=80=AFPM, Lito Delapena > wrote: > > =EF=BB=BF > HI Alyson, > > More than happy to help send out communication for E-Transfer clients, do > we have a list of those clients along with their preferred email addresse= s > already or will i need to put that together? > > Thank you, > > Lito Delapena > Help Desk Manager > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Tue, May 28, 2024 at 12:17=E2=80=AFPM Alyson Rohane > wrote: > >> Hi, @Lito Delapena - Can you please send this >> communication (email with the FAQ attached) out to all e-transfer >> customers by EOB today? >> >> *Email Template:* >> https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9= CxOYGRM/edit?usp=3Dsharing >> *English FAQ*: >> https://docs.google.com/document/d/1mNPFRhtVGI7G2L4v49SQSB7q8S9RlblB/edi= t?rtpof=3Dtrue >> *French FAQ*: >> https://docs.google.com/document/d/1NONpd_jGXtG1RfLKWb6M0E91n2m4kdA9/edi= t?rtpof=3Dtrue >> >> *Hello, *@Lisa Barker can you please confirm if >> you see the FreshDesk ticket created from Tim's test? The amount is $5 t= o >> the Vancouver bank account. >> >> On Tue, May 28, 2024 at 11:22=E2=80=AFAM Timothy Thomas = wrote: >> >>> Agreed, attaching the FAQ is a great idea. >>> >>> If the help desk could assist us that would be great. I believe they >>> have the latest list of e-transfer clients. >>> >>> On Tue, May 28, 2024 at 1:44=E2=80=AFPM wrote: >>> >>>> Hi Tim- >>>> >>>> >>>> >>>> Thank you for putting this together. I am good with the attached email >>>> to be sent to clients, and recommend we attach the FAQ so they can use= that >>>> to enroll in PAD if they desire to do so without calling the Help Desk= . >>>> >>>> >>>> >>>> Are you going to have the field leadership team send those out, or is >>>> this something you=E2=80=99d like Help Desk to send for you? >>>> >>>> >>>> >>>> Elizabeth Clark >>>> >>>> Director >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *From:* Timothy Thomas >>>> *Sent:* Thursday, May 23, 2024 6:15 AM >>>> *To:* Alyson Rohane >>>> *Cc:* eclark@thekey.com; Aaron Worob ; >>>> lisa.barker@thekey.com; laszlo.kovacs@thekey.com >>>> *Subject:* Re: Fresh Desk Queue