--00000000000087e1ba0602065a37 Content-Type: multipart/alternative; boundary="00000000000087e1b90602065a36" --00000000000087e1b90602065a36 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Adding @Poulami Shah as she might know more about this client. Regards, Sam Naffaa, CMA 905.337.1288 *Please note my email has changed:* hcao.accounting@TheKey.com TheKey.com [image: TheKey] On Thu, Aug 3, 2023 at 11:18=E2=80=AFAM Ali Malik wr= ote: > sorry correction, Sumira took over in March, so we need to know anything > before then if you can provide any information you had when you were > submitting this case, would highly appreciate it. > > thank you, > > On Thu, Aug 3, 2023 at 11:14=E2=80=AFAM Ali Malik = wrote: > >> Hey guys, >> >> Im adding Sam to this email, he might have more insight in regards to >> this case for billing from Jan-March as Sumira took it over in April. >> >> @Sam Naffaa Was there any communication >> made with the facility or anything at all regarding this case? They star= ted >> services in Jan. There is no contract on file and the facility is refusi= ng >> to pay and the client wants to see documentation before they proceed to >> even talk about settlement. >> >> thank you >> >> >> >> On Thu, Aug 3, 2023 at 10:47=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Gerard, >>> >>> We do not have a signed consent agreement for this client. The >>> operations team was told at the time by our HCL that the facility where= the >>> client resides would be paying for the services and subsequently billin= g >>> the client. In April the facility told us that they would not be handli= ng >>> payment and to send the invoices to the POA Lisa. Unfortunately at that >>> time we did not request that a contract be signed and services continue= d on >>> until May. >>> >>> We were only informed of the large outstanding balance due in May as I >>> assume the billing department thought it was an institutional payer wit= h a >>> longer lead time. >>> >>> >>> On Thu, Aug 3, 2023 at 10:19=E2=80=AFAM wro= te: >>> >>>> Good morning, >>>> >>>> >>>> >>>> Please see the response I received from Lisa Quesnelle regarding Helen >>>> St. Pierre. Please forward me any and all paperwork as it does not app= ear >>>> that they will negotiate without seeing this. >>>> >>>> >>>> >>>> Gerard >>>> >>>> >>>> >>>> *From:* Lisa Quesnelle >>>> *Sent:* Wednesday, August 2, 2023 2:09 PM >>>> *To:* gerard.draetta@thekey.com >>>> *Subject:* Re: Helen St. Pierre >>>> >>>> >>>> >>>> Good Afternoon Gerard, >>>> >>>> >>>> >>>> I appreciate receiving your email and your desire to settle this issue >>>> amicably, as I am inclined to do the same. >>>> >>>> >>>> >>>> However, as previously requested, prior to engaging in any further >>>> discussion, I require a copy of the contract that was executed prior t= o >>>> your company providing services. As I previously advised Ali, Ms. St. >>>> Pierre's financial advisor has requested a copy of the signed contract