--000000000000e774b80602064abd Content-Type: multipart/alternative; boundary="000000000000e774b70602064abc" --000000000000e774b70602064abc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable sorry correction, Sumira took over in March, so we need to know anything before then if you can provide any information you had when you were submitting this case, would highly appreciate it. thank you, On Thu, Aug 3, 2023 at 11:14=E2=80=AFAM Ali Malik wr= ote: > Hey guys, > > Im adding Sam to this email, he might have more insight in regards to thi= s > case for billing from Jan-March as Sumira took it over in April. > > @Sam Naffaa Was there any communication made > with the facility or anything at all regarding this case? They started > services in Jan. There is no contract on file and the facility is refusin= g > to pay and the client wants to see documentation before they proceed to > even talk about settlement. > > thank you > > > > On Thu, Aug 3, 2023 at 10:47=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi Gerard, >> >> We do not have a signed consent agreement for this client. The operation= s >> team was told at the time by our HCL that the facility where the client >> resides would be paying for the services and subsequently billing the >> client. In April the facility told us that they would not be handling >> payment and to send the invoices to the POA Lisa. Unfortunately at that >> time we did not request that a contract be signed and services continued= on >> until May. >> >> We were only informed of the large outstanding balance due in May as I >> assume the billing department thought it was an institutional payer with= a >> longer lead time. >> >> >> On Thu, Aug 3, 2023 at 10:19=E2=80=AFAM wrot= e: >> >>> Good morning, >>> >>> >>> >>> Please see the response I received from Lisa Quesnelle regarding Helen >>> St. Pierre. Please forward me any and all paperwork as it does not appe= ar >>> that they will negotiate without seeing this. >>> >>> >>> >>> Gerard >>> >>> >>> >>> *From:* Lisa Quesnelle >>> *Sent:* Wednesday, August 2, 2023 2:09 PM >>> *To:* gerard.draetta@thekey.com >>> *Subject:* Re: Helen St. Pierre >>> >>> >>> >>> Good Afternoon Gerard, >>> >>> >>> >>> I appreciate receiving your email and your desire to settle this issue >>> amicably, as I am inclined to do the same. >>> >>> >>> >>> However, as previously requested, prior to engaging in any further >>> discussion, I require a copy of the contract that was executed prior to >>> your company providing services. As I previously advised Ali, Ms. St. >>> Pierre's financial advisor has requested a copy of the signed contract >>> before he will consider releasing funds. >>> >>> >>> >>> To be clear, I am unable to negotiate terms that have not been >>> previously agreed upon, nor can I understand the source of your purport= ed >>> $96,000 claim without the contract. >>> >>> >>> >>> Once I am in receipt of the contract, I will be in a better position fo= r >>> f