--0000000000006f08f90616753506 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am on hold with Celine right now. I am going to send them the photos and ask for the value of the coat. I just don't believe for 5 seconds that this coat was ever 20k USD. It's a fleece type coat. On Fri, Apr 19, 2024 at 12:19=E2=80=AFPM Michelle Hudgins wrote: > Thank you, Cheryl, at this point, I will turn this over to @Timothy Thoma= s > to see how he would like to move forward. > > On Fri, Apr 19, 2024 at 11:11=E2=80=AFAM Cheryl Cartwright > wrote: > >> Hi Michelle, >> >> The picture she sent was not a fur coat as she indicated in the message >> above. I also don't understand how she thinks without a receipt she shou= ld >> be entitled to anything. I called Bloomindales in New York and they said >> they carry Celine sunglasses but not their coats so they could not speak= to >> the prices. I really don't know what else we can do. >> >> How would you like me to proceed? >> >> Cheryl >> >> On Fri, Apr 19, 2024 at 11:49=E2=80=AFAM Michelle Hudgins > michelle.hudgins@thekey.com> wrote: >> >>> Hello Cheryl, >>> >>> I am circling back to see if you have any new updates regarding Janet >>> Young. >>> >>> Best, >>> Michelle Hudgins >>> >>> >>> On Fri, Mar 29, 2024 at 2:24=E2=80=AFAM Jan Chaplin wrote: >>> >>>> Cheryl, >>>> >>>> I accompanied my mother when she purchased her fur coat at the Celine >>>> store in Bloomingdale=E2=80=99s NYC. I know its value because I was wi= th her when >>>> she bought it. Frankly, a value of $6,000 is not consistent with that >>>> experience, although I do appreciate a quick scan at their current web= site >>>> is not conclusive. I will contact Celine directly and ask after some >>>> historical pricing. >>>> >>>> I am also unclear why you are offering 50% of the coat=E2=80=99s estim= ated >>>> value when ALL of the coat was ruined, not 50% of it. In this instanc= e it >>>> would make the best sense for your insurance company to replace this c= oat >>>> with a similar one. Mom should not bear any material consequence for t= he >>>> unforeseen and illogical actions of your employee. Replacement of half= a >>>> coat is not appropriate in this case. Mom should have the same or sim= ilar >>>> coat at no extra cost to her. >>>> >>>> I will source a comparable coat and forward it to you, however I wont >>>> be able to do this prior to the week of April 7th because I am travell= ing. >>>> >>>> Regards, >>>> Jan >>>> >>>> Sent from my iPad >>>> >>>> On Mar 27, 2024, at 7:16=E2=80=AFPM, Cheryl Cartwright >>>> wrote: >>>> >>>> =EF=BB=BF >>>> Hi Janet, >>>> >>>> It is not an assumption. It was investigated by our team. It was not >>>> our responsibility to seek out Celine in this matter but we did when y= ou >>>> didn't produce a receipt. You may take a look at their website or inqu= ire >>>> with them directly if you wish to hear it from them. >>>> >>>> Insurance companies require proof of purchase when they reimb