--000000000000a459cb062033b126 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Steve, yes that time works. Thank you On Wed, Aug 21, 2024 at 10:56=E2=80=AFAM Steve Koyanagi wrote: > Hi Diane, I scheduled some time for us to connect later today. Let me kno= w > if the time works. Otherwise, we'll find some time. > > On Wed, Aug 21, 2024 at 8:10=E2=80=AFAM Diane Mockenhaupt > wrote: > >> Hi Steve, >> Nancy Hopkins her CSM has had regular communication with the client. She >> broke her shoulder with the fall.. The doctor's did not recommend surge= ry >> but do expect her shoulder to heal with PT overtime. She was very frail >> before the incident, so she ended up in the hospital from Sunday August = 4 >> through Thursday August 9. Twenty- four hour care was put in place as >> she is too weak to care for herself. Prior to the accident she had a >> caregiver 6 hours during the day and a 12 hour overnight shift. We still >> have 24 hour care in place but are only billing for 18 hours per day. = She >> was released home with scheduled Physical Therapy. Client has not recei= ved >> any bills from her hospital stay as of now, his concern is that his aunt= 's >> insurance will be billed. >> >> Current in-home care added due to the accident is In Home nurse twice a >> week and Physical Therapy once a week. She said she is too weak and too >> sore to keep doctor's appointments, We are trying to have her order a >> medi-car. >> >> What is appropriate communication for me with her POA? >> >> Thanks, >> Diane >> >> >> >> >> >> >> On Tue, Aug 20, 2024 at 5:56 PM Steve Koyanagi >> wrote: >> >>> No they wouldn't be able to bill our insurance directly. >>> >>> Do we have an idea as to how bad of shape our client is as a result of >>> this incident? >>> >>> On Tue, Aug 20, 2024 at 9:49=E2=80=AFAM Diane Mockenhaupt >> dmockenhaupt@thekey.com> wrote: >>> >>>> Hello, >>>> >>>> No, they have not provided any medical costs yet. He was asking if >>>> the hospital should be billing our insurance. >>>> The incident report and Workers Comp Claim are attached. >>>> >>>> >>>> On Tue, Aug 20, 2024 at 10:48=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> Hi Diane, >>>>> >>>>> Yes, let's work with @Steve Koyanagi in legal >>>>> on this. Have they informed us of the medical costs yet? >>>>> >>>>> Steve please see Diane's email below. Did Jennifer Piper review this >>>>> situation with you prior to her departure? >>>>> >>>>> Thanks >>>>> >>>>> On Tue, Aug 20, 2024 at 11:07=E2=80=AFAM Diane Mockenhaupt >>>> dmockenhaupt@thekey.com> wrote: >>>>> >>>>>> Tim, >>>>>> >>>>>> Do you know who I should contact for this situation? >>>>>> >>>>>> On Sunday, August 4, 2024, our caregiver, Lynn Thorton, fainted. >>>>>> Unfortunately, she landed on our client, pushing the client=E2=80=99= s chair over. >>>>>> The client was injured and taken to the hospital where she spent sev= eral >>>>>> nights. We got the message from Frax, reporting the client=E2