--00000000000029e96d06203396d8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Diane, I scheduled some time for us to connect later today. Let me know if the time works. Otherwise, we'll find some time. On Wed, Aug 21, 2024 at 8:10=E2=80=AFAM Diane Mockenhaupt wrote: > Hi Steve, > Nancy Hopkins her CSM has had regular communication with the client. She > broke her shoulder with the fall.. The doctor's did not recommend surger= y > but do expect her shoulder to heal with PT overtime. She was very frail > before the incident, so she ended up in the hospital from Sunday August 4 > through Thursday August 9. Twenty- four hour care was put in place as > she is too weak to care for herself. Prior to the accident she had a > caregiver 6 hours during the day and a 12 hour overnight shift. We still > have 24 hour care in place but are only billing for 18 hours per day. S= he > was released home with scheduled Physical Therapy. Client has not receiv= ed > any bills from her hospital stay as of now, his concern is that his aunt'= s > insurance will be billed. > > Current in-home care added due to the accident is In Home nurse twice a > week and Physical Therapy once a week. She said she is too weak and too > sore to keep doctor's appointments, We are trying to have her order a > medi-car. > > What is appropriate communication for me with her POA? > > Thanks, > Diane > > > > > > > On Tue, Aug 20, 2024 at 5:56 PM Steve Koyanagi > wrote: > >> No they wouldn't be able to bill our insurance directly. >> >> Do we have an idea as to how bad of shape our client is as a result of >> this incident? >> >> On Tue, Aug 20, 2024 at 9:49=E2=80=AFAM Diane Mockenhaupt > dmockenhaupt@thekey.com> wrote: >> >>> Hello, >>> >>> No, they have not provided any medical costs yet. He was asking if >>> the hospital should be billing our insurance. >>> The incident report and Workers Comp Claim are attached. >>> >>> >>> On Tue, Aug 20, 2024 at 10:48=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Diane, >>>> >>>> Yes, let's work with @Steve Koyanagi in legal >>>> on this. Have they informed us of the medical costs yet? >>>> >>>> Steve please see Diane's email below. Did Jennifer Piper review this >>>> situation with you prior to her departure? >>>> >>>> Thanks >>>> >>>> On Tue, Aug 20, 2024 at 11:07=E2=80=AFAM Diane Mockenhaupt >>> dmockenhaupt@thekey.com> wrote: >>>> >>>>> Tim, >>>>> >>>>> Do you know who I should contact for this situation? >>>>> >>>>> On Sunday, August 4, 2024, our caregiver, Lynn Thorton, fainted. >>>>> Unfortunately, she landed on our client, pushing the client=E2=80=99s= chair over. >>>>> The client was injured and taken to the hospital where she spent seve= ral >>>>> nights. We got the message from Frax, reporting the client=E2=80=99s= POA/nephew >>>>> had asked =E2=80=9Cwhat are we going to do about it=E2=80=9D. Jennif= er Piper called me >>>>> before I had a chance to reach out to the POA and told me to inform= him >>>>