Re: Montreal Integration Issue: Chartwell Le WellesleyHousekeeping&Maintenance

--0000000000003bce9a062c3e30a7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Audra, I want to provide you a little more background on this issue. It began back in mid-December and at that time mostly affected Montreal agency. Before the holidays we worked with Wellsky IT to troubleshoot the issue and it was determined the root cause is that when a client record has a profile tag on it that has been deleted at the agency level, it causes this error when we try to update / re-activate that client. As you may know there has been a cleanup of tags going on (I added Tala to this email since she was involved with that). The workaround that Ofelia was explaining is that when we get the error Wellsky is removing the tag so that we can rerun the integration. The permanent fix is that the API should not throw that error and Wellsky has communicated a target date of the week of 2/4 for that resolution. If we can't wait for 2/4 then the only other idea I had is to can ask Wellsky to provide a list of tags that were deleted (or maybe Tala has this) and then the data team could search for all clients who have those and then we could ask Wellsky to do a mass cleanup rather than one at a time as they fail the integration. I also discussed this with Umesh and we might be able to do the mass tag removal through a bulk operation on the back end. Let me know if you think this is a high enough priority to dedicate the time for that. Thanks, Monica On Tue, Jan 21, 2025 at 9:05=E2=80=AFAM Ofelia Lopez Sanchez wrote: > Hi Audra > > I send emails to the Wellsky team every time we get this kind of error, > the last one was yesterday. > I will add you to the email thread where we follow up as the Wellsky team > is working on a solution > > Regards! > Ofelia Lopez > > On Tue, Jan 21, 2025 at 8:53=E2=80=AFAM Audra Williams wrote: > >> Thanks Ofelia! >> >> When did we send the email to Wellsky? I am adding in David Wilson to >> escalate this issue. >> >> Best, >> >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> >> >> On Mon, Jan 20, 2025 at 3:02=E2=80=AFPM Ofelia Lopez Sanchez > ofelia.sanchez@thekey.com> wrote: >> >>> Hi Amanda >>> >>> I sent an email to wellsky team with a list of records for reporting >>> this issue. >>> Now we need to waiting that they help us to clean up and after that We >>> will re-execute the jobs as soon as they give us an answer >>> >>> thanks >>> Ofelia Lopez >>> >>> On Mon, Jan 20, 2025 at 4:35=E2=80=AFPM Amanda Maldonado >> amanda.maldonado@thekey.com> wrote: >>> >>>> HI Monica and Ofelia, >>>> >>>> Please see the email below regarding the reactivation issue in Wellsky= . >>>> Is there a resolution to this issue yet? >>>> >>>> Thanks, >>>> Amanda Maldonado >>>> >>>> On Mon, Jan 20, 2025 at 4:29=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Good Afternoon, >>>>> >>>>> We continue to have SF and ClearCare integration issues with clients >>>>> tha