Re: Montreal Integration Issue: Chartwell Le WellesleyHousekeeping&Maintenance

--000000000000b34fa3062c398b65 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Audra I send emails to the Wellsky team every time we get this kind of error, the last one was yesterday. I will add you to the email thread where we follow up as the Wellsky team is working on a solution Regards! Ofelia Lopez On Tue, Jan 21, 2025 at 8:53=E2=80=AFAM Audra Williams = wrote: > Thanks Ofelia! > > When did we send the email to Wellsky? I am adding in David Wilson to > escalate this issue. > > Best, > > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > > > On Mon, Jan 20, 2025 at 3:02=E2=80=AFPM Ofelia Lopez Sanchez ofelia.sanchez@thekey.com> wrote: > >> Hi Amanda >> >> I sent an email to wellsky team with a list of records for reporting thi= s >> issue. >> Now we need to waiting that they help us to clean up and after that We >> will re-execute the jobs as soon as they give us an answer >> >> thanks >> Ofelia Lopez >> >> On Mon, Jan 20, 2025 at 4:35=E2=80=AFPM Amanda Maldonado > amanda.maldonado@thekey.com> wrote: >> >>> HI Monica and Ofelia, >>> >>> Please see the email below regarding the reactivation issue in Wellsky. >>> Is there a resolution to this issue yet? >>> >>> Thanks, >>> Amanda Maldonado >>> >>> On Mon, Jan 20, 2025 at 4:29=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Good Afternoon, >>>> >>>> We continue to have SF and ClearCare integration issues with clients >>>> that we are reactivating in Montreal (I emailed about this last week a= s >>>> well). The issue was manually corrected but we have not figured out wh= at is >>>> causing this. This week we have issues with the following: >>>> *1.* *ClearCare: * >>>> https://montreal.clearcareonline.ca/clients/1000000000072920/ >>>> *2. SalesForce:* >>>> >>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity= /006UH00000JLgCbYAL/view >>>> >>>> This is the code I am seeing in SalesForce: >>>> {"issue": [{"code": "422", "details": {"text": "validation error: >>>> [{u'message': u' tags >>> class=3D\"errorlist\"> Select a valid choice. 1000000000004702 is n= ot one >>>> of the available choices. ', u'locations': [{u'colu= mn': >>>> 15, u'line': 6}]}]"}, "severity": "error"}], "resourceType": >>>> "OperationOutcome"} >>>> Thank you, >>>> >>>> Joey Taylor >>>> >>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Amanda Maldonado >>> Salesforce Administrator | *TheKey* >>> >> --000000000000b34fa3062c398b65 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Audra I send emails to the Wellsky t= eam every time we get this kind of error, the last one was yesterday.=C2=A0= I will add you to the email thread where we follow up as the Wel= lsky team is working on a solution Regards! Ofelia Lopez On Tue, Jan 21, 2025 at 8:53=E2= =80=AFAM Audra Williams < audraw@the= key.