Re: Montreal Integration Issue: Chartwell Le WellesleyHousekeeping&Maintenance

Hi Audra

I send emails to the Wellsky team every time we get this kind of error, the
last one was yesterday.
I will add you to the email thread where we follow up as the Wellsky team
is working on a solution

Regards!
Ofelia Lopez

On Tue, Jan 21, 2025 at 8:53 AM Audra Williams <audraw@thekey.com> wrote:

> Thanks Ofelia!
>
> When did we send the email to Wellsky?  I am adding in David Wilson to
> escalate this issue.
>
> Best,
>
> Audra Williams
> Director, Divisional Operations
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Mon, Jan 20, 2025 at 3:02 PM Ofelia Lopez Sanchez <
> ofelia.sanchez@thekey.com> wrote:
>
>> Hi Amanda
>>
>> I sent an email to wellsky team with a list of records for reporting this
>> issue.
>> Now we need to waiting that they help us to clean up and after that We
>> will re-execute the jobs as soon as they give us an answer
>>
>> thanks
>> Ofelia Lopez
>>
>> On Mon, Jan 20, 2025 at 4:35 PM Amanda Maldonado <
>> amanda.maldonado@thekey.com> wrote:
>>
>>> HI Monica and Ofelia,
>>>
>>> Please see the email below regarding the reactivation issue in Wellsky.
>>> Is there a resolution to this issue yet?
>>>
>>> Thanks,
>>> Amanda Maldonado
>>>
>>> On Mon, Jan 20, 2025 at 4:29 PM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Good Afternoon,
>>>>
>>>> We continue to have SF and ClearCare integration issues with clients
>>>> that we are reactivating in Montreal (I emailed about this last week as
>>>> well). The issue was manually corrected but we have not figured out what is
>>>> causing this. This week we have issues with the following:
>>>> *1.* *ClearCare: *
>>>> https://montreal.clearcareonline.ca/clients/1000000000072920/
>>>> *2. SalesForce:*
>>>>
>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000JLgCbYAL/view
>>>>
>>>> This is the code I am seeing in SalesForce:
>>>> {"issue": [{"code": "422", "details": {"text": "validation error:
>>>> [{u'message': u'<ul class=\"errorlist\"><li>tags<ul
>>>> class=\"errorlist\"><li>Select a valid choice. 1000000000004702 is not one
>>>> of the available choices.</li></ul></li></ul>', u'locations': [{u'column':
>>>> 15, u'line': 6}]}]"}, "severity": "error"}], "resourceType":
>>>> "OperationOutcome"}
>>>> Thank you,
>>>>
>>>> Joey Taylor
>>>>
>>>> *Directeur Général/**General Manager*
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca   <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>
>>>
>>> --
>>> Amanda Maldonado
>>> Salesforce Administrator | *TheKey*
>>>
>>