--000000000000a0b0680608a30f14 Content-Type: multipart/alternative; boundary="000000000000a0b0670608a30f13" --000000000000a0b0670608a30f13 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Vashon, Thank you for jumping on a call. Here is what was adjusted, applied and left to be done: 1. Highlighted payments removed from highlighted invoices 2. $3,719.10 credit (partial payment of $4,445.75) applied to highlighted invoices 3. Highlighted payments that were removed equal the credited amount - if everyone agrees Vashon can delete them since the credit has been applied from the $4,445.75 payment [image: image.png] [image: image.png] Let me know if there are any questions here. On Thu, Oct 26, 2023 at 11:01=E2=80=AFAM Vashon Palloo wrote: > Hi Roxana, > > Do you know how to reflect client refunds in Clearcare? We need to back > out $3,719.10 worth of this client's payments going back to 8/31 and I'm > unsure how to do so. > > Please let me know if you're able to get on a call. > > On Thu, Oct 26, 2023 at 1:35=E2=80=AFPM Vanja Bezdrob > wrote: > >> Thank you. >> >> >> On Thu, Oct 26, 2023 at 10:31=E2=80=AFAM Vashon Palloo >> wrote: >> >>> Hi guys, >>> >>> I'm going to meet with Daniel in a couple minutes and get this >>> straightened out. I know it's frustrating when stuff lingers this long = but >>> please bear with me as I'm doing my best to find the right person to he= lp >>> me. >>> >>> On Thu, Oct 26, 2023 at 1:30=E2=80=AFPM Vanja Bezdrob >>> wrote: >>> >>>> Hello Tim, >>>> >>>> I just thought since this is an ongoing issue for this client that a >>>> new ticket is not needed.But i will include the billing in the future= . >>>> Do I need to send them this email now. >>>> Thank you >>>> >>>> On Thu, Oct 26, 2023 at 10:26=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> Vanja, in the future please use @TheKey Billing = for >>>>> these issues. They will open a ticket and look into it right away. >>>>> >>>>> Thanks >>>>> Tim >>>>> >>>>> On Thu, Oct 26, 2023 at 1:23=E2=80=AFPM Vanja Bezdrob >>>> vanja.bezdrob@thekey.com> wrote: >>>>> >>>>>> Good morning all, >>>>>> Please see email below from my client ANNE KOBER >>>>>> I am really hoping that this can be sorted out. >>>>>> Thank you >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Joe Sayer >>>>>> Date: Wed, Oct 25, 2023 at 7:08=E2=80=AFPM >>>>>> Subject: Fees to Anne Kober's account. >>>>>> To: Vanja Bezdrob >>>>>> >>>>>> >>>>>> Hi Vanja, >>>>>> Sorry to bug you again, but there has not been any withdrawals from >>>>>> the VanCity account , despite you giving your company's accounts peo= ple >>>>>> void checques on 2 separate occasions. >>>>>> >>>>>> These guys are making Ali Malik look good, and I am beginning to mis= s >>>>>> him!! >>>>>> >>>>>> Has there been a retrograde change in your company's accounting >>>>>> procedures? Do I need to send a checque each week a new invoice is e= mailed >>>>>> to me? This appears to be necessary according to t