Re: Fees to Anne Kober's account.

--000000000000e8e10c0608a25ad8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Roxana, Do you know how to reflect client refunds in Clearcare? We need to back out $3,719.10 worth of this client's payments going back to 8/31 and I'm unsure how to do so. Please let me know if you're able to get on a call. On Thu, Oct 26, 2023 at 1:35=E2=80=AFPM Vanja Bezdrob wrote: > Thank you. > > > On Thu, Oct 26, 2023 at 10:31=E2=80=AFAM Vashon Palloo > wrote: > >> Hi guys, >> >> I'm going to meet with Daniel in a couple minutes and get this >> straightened out. I know it's frustrating when stuff lingers this long b= ut >> please bear with me as I'm doing my best to find the right person to hel= p >> me. >> >> On Thu, Oct 26, 2023 at 1:30=E2=80=AFPM Vanja Bezdrob >> wrote: >> >>> Hello Tim, >>> >>> I just thought since this is an ongoing issue for this client that a >>> new ticket is not needed.But i will include the billing in the future. >>> Do I need to send them this email now. >>> Thank you >>> >>> On Thu, Oct 26, 2023 at 10:26=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Vanja, in the future please use @TheKey Billing f= or >>>> these issues. They will open a ticket and look into it right away. >>>> >>>> Thanks >>>> Tim >>>> >>>> On Thu, Oct 26, 2023 at 1:23=E2=80=AFPM Vanja Bezdrob >>>> wrote: >>>> >>>>> Good morning all, >>>>> Please see email below from my client ANNE KOBER >>>>> I am really hoping that this can be sorted out. >>>>> Thank you >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Joe Sayer >>>>> Date: Wed, Oct 25, 2023 at 7:08=E2=80=AFPM >>>>> Subject: Fees to Anne Kober's account. >>>>> To: Vanja Bezdrob >>>>> >>>>> >>>>> Hi Vanja, >>>>> Sorry to bug you again, but there has not been any withdrawals from >>>>> the VanCity account , despite you giving your company's accounts peop= le >>>>> void checques on 2 separate occasions. >>>>> >>>>> These guys are making Ali Malik look good, and I am beginning to miss >>>>> him!! >>>>> >>>>> Has there been a retrograde change in your company's accounting >>>>> procedures? Do I need to send a checque each week a new invoice is em= ailed >>>>> to me? This appears to be necessary according to the invoices forward= ed to >>>>> me, or do I have to approve them in some manner which your accounts p= eople >>>>> have failed to inform your clients? >>>>> >>>>> In the meantime my account balance continues to grow. This is making >>>>> reconciliation of the cash amounts increasingly difficult as time >>>>> progresses. >>>>> >>>>> Can you please pass this along to whomever is supposed to handle >>>>> incoming money? >>>>> >>>>> Thanks >>>>> Joe Sayer >>>>> >>>>> >>>>> -- >>>>> Vanja Bezdrob LPN >>>>> Client success manager >>>>> Home Care Assistance >>>>> 1861 Marine Drive, >>>>> West Vancouver, BC V7V 1J7 >>>>> T 778-279-3634 >>>>> C 236-558-2376 >>>>> E vanja.bezdrob@thekey.com >>>>> >>>>> >>>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *