----==_mimepart_6540f15669e63_1dd2ae6fd4353f01766ac Content-Type: multipart/alternative; boundary="--==_mimepart_6540f156698f7_1dd2ae6fd4353f01765e9"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_6540f156698f7_1dd2ae6fd4353f01765e9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Vanja,=C2=A0 =E2=80=8BPlease see attached invoices for the past tw= o months. All bookings have been billed and it shows as marked paid. = Thanks,=C2=A0 Sumira Suthesan = = On Mon, 30 Oct at 5:15 PM , Vanja Bezdrob = wrote: Hello all =C2=A0things we=E2=80=99re not res= olved client account has not be billed and he said nothing has been taken= out from the account which means we are not getting paid.He did get refu= nd but we haven=E2=80=99t billed anything for 2 months.I hope to hear abo= ut resolution soon.Thank you = = Sent from my iPhone = = = = = On Oct 30, 2023, at 12:55 PM, Vashon Palloo wrote: = = = =EF=BB=BF = = = Hi all,=C2=A0 = = Officially closing this ticket. Refund has been entered into CC and clie= nt is back at a clean slate. = = = Thanks,=C2=A0 = = Alexis Parrish = = = = = = On Thu, 26 Oct at 3:31 PM , Vanja Bezdrob = wrote: Is there anyway that client Partner Joe can = be called and all of this explained to him so he understands in accountin= g terms what this mean.That will be very helpful his number is on client = file on front page.Let me know please and thank you! = = Sent from my iPhone = = On Oct 26, 2023, at 11:51 AM, Roxana Cruz wrote: = = = =EF=BB=BF Hi=C2=A0Vashon,=C2=A0 = Thank you for jumping on a call.=C2=A0 = = Here is what=C2=A0was adjusted, applied and left to be done:=C2=A0 = = = Highlighted payments removed from highlighted invoices=C2=A0 = $3,719.10 credit=C2=A0(partial payment of $4,445.75) applied to highligh= ted invoices=C2=A0 = = Highlighted payments that were removed equal the credited amount - if ev= eryone agrees Vashon can delete them since the credit=C2=A0has been appli= ed from the $4,445.75 payment = = = = = = = = = = = = = = Let me=C2=A0know if there are any questions here.=C2=A0 = = = = = On Thu, Oct 26, 2023 at 11:01=E2=80=AFAM Vashon Palloo wrote: = = = Hi Roxana, Do you know how to reflect client refunds in Clearcare? We n= eed to back out $3,719.10 worth of this client's payments going back to 8= /31 and I'm unsure how to do so. Please let me know if you're able to g= et on a call. = = = On Thu, Oct 26, 2023 at 1:35=E2=80=AFPM Vanja Bezdrob wrote: = = = Thank you. = = = On Thu, Oct 26, 2023 at 10:31=E2=80=AFAM Vashon Palloo wrote: = = = Hi guys, = I'm going to meet with Daniel in a couple minutes and get this straighte= ned out. I know it's frustrating when stuff lingers this long but please = bear with me as I'm doing my best to find the right person to help me. = = = On Thu, Oct 26, 2023 at 1:30=E2=80=AFPM Vanja Bezdrob wrote: = = = = Hello=C2=A0Tim, = =C2=A0I just thought=C2=A0since this is an ongoing issue for this clie= nt that a new ticket is not needed.But