--Apple-Mail-1A391004-3057-404A-B2CC-6E244DB5450B Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable I talked to Joe yesterday and he said nothi= ng has been taken from the account so I am not sure where the money came fro= m??Please advise Sent from my iPhone On Oct 31, 2023, at 5:21 AM, Sumira Suth= esan <billing@thekey.com> wrote: =EF=BB=BF Hi Vanja, =E2=80=8BPlease see attached invoices for the past two mont= hs. All bookings have been billed and it shows as marked paid. Thanks, Sumira Suthesan On Mon, 30 Oct at 5:15 PM , Vanja Bezdrob <v= anja.bezdrob@thekey.com> wrote: Hello all things we=E2=80=99re not re= solved client account has not be billed and he said nothing has been taken o= ut from the account which means we are not getting paid.He did get refund bu= t we haven=E2=80=99t billed anything for 2 months.I hope to hear about resol= ution soon.Thank you Sent from my iPhone On Oct 30, 2023, at 12:55 PM, Vashon Palloo <billing@thekey.com> w= rote: =EF=BB=BF Hi all, Officially closing this ticket. Refund has been entered int= o CC and client is back at a clean slate. Thanks, Alexis Parrish On Thu, 26 Oct at 3:31 PM , Vanja Bezdrob <v= anja.bezdrob@thekey.com> wrote: Is there anyway that client Partner Joe can= be called and all of this explained to him so he understands in accounting t= erms what this mean.That will be very helpful his number is on client file o= n front page.Let me know please and thank you! Sent from my iPhone On Oct 26, 2023, at 11:51 AM, Roxana Cruz <rcruz@thekey.c= om> wrote: =EF=BB=BF Hi Vashon, = Thank you for jumping on a call. Here is what was adjusted, applied and left to be done: Highlighted payments removed from highlighted invoices $3,719.10 credit (partial payment of $4,445.75) applied to highligh= ted invoices Highlighted payments that were removed equal the credited amount - if ev= eryone agrees Vashon can delete them since the credit has been applied f= rom the $4,445.75 payment <image.png> <image.png> Let me know if there are any questions here. On Thu, Oct 26, 2023 at 11:01=E2=80=AF= AM Vashon Palloo < vashon.palloo@thekey.com > wrote: Hi Roxana, Do you know how to reflect client refunds= in Clearcare? We need to back out $3,719.10 worth of this client's payments= going