--000000000000175978062b49b003 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I communicated the hourly minimums below to both Liz and Cheryl. Lis let me know that Sharon (the gm of Vancouver) and Dennis (Gm of Winnipeg) stated they would not be able to saff the below. Are you able to get more clarity around this? After completing the assessment, they should be able to close out as "no caregivers available to staff." Best, Cristal On Tue, Jan 7, 2025 at 1:54=E2=80=AFPM Cristal Munoz wr= ote: > Hi Tim, > I was hoping to get some clarity around hourly and weekly minimums in > Canada. Upon listening to Liz's calls, I noticed she is mentioning a 3 ho= ur > minimum and 16 hour weekly minimum. > > 1) Should Canada be following the standard 4 hours a day and 12 hours > weekly minimum? The doc I am referencing is found here > > . > 2) Should Canada be following the same guidelines for managing leads belo= w > minimum hours? The doc I am referencing is found here > > . > > Below is an example of a lead that was closed out because they were unabl= e > to meet the 16 hour weekly minimum and only needed 6 hours per week. > *Client name: *Judy Walker. > *Salesforce link*: > https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000HuB2IYAV/vie > > Appreciate any information you can provide. Thank you! > > Sincerely, > > Cristal Munoz > > *Inside Sales Manager* > > Please note my email has changed: > > cmunoz@thekey.com > > TheKey.com > > > --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --000000000000175978062b49b003 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I communicated the hourly minimums below t= o both Liz and Cheryl.=C2=A0 Lis let me know that = Sharon (the gm of Vancouver) and Dennis (Gm of Winnipeg) stated they would = not be able to saff the below. Are you=C2=A0able to get more clarity around= this? After=C2=A0=C2=A0completing=C2=A0the assessment, they should be able= to close out as "no caregivers available to staff."=C2=A0 Best, Cristal On Tu= e, Jan 7, 2025 at 1:54=E2=80=AFPM Cristal Munoz < cmunoz@thekey.com > wrote: Hi Tim, I = was hoping to get some clarity around hourly and weekly minimums in Canada.= Upon listening to Liz's calls, I noticed she is mentioning a 3 hour mi= nimum and 16 hour weekly minimum. 1) Should Canada= be following the standard 4 hours a day and 12 hours weekly minimum? The d= oc I am referencing is found here . 2) Should Canada be following the same guidelines f= or managing leads below minimum hours? The doc I am referencing is found here .=C2=A0 Below is an example of a lead that was closed out because the= y were unable to meet the 16 hour weekly minimum and only needed 6 hours pe= r week.=C2=A0 Client name: Judy Walker.=C2=A0 Salesforce link :=C2=A0 https://homecareassistance.lightning.force.com/lightning/r/O