--000000000000ed16b105e2fa8acf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Irin! Sandra Daoust *Finance Manager - Canada* Tel: 514.907.5065 | Fax: 514.221.4265 sdaoust@homecareassistance.com | Homecareassistancemontreal.ca On Mon, Jul 4, 2022 at 9:12 AM Irin Eva wrote: > Hi Taneshia, > > I will have a look and let you know. > > Thanks, > Irin > > On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Hi all, >> >> Just to clarify, her shifts should not be live-in, but: >> >> - 48.5hrs/wk "Overnight Active Care (Hourly)" with client#11780; and >> - 4hrs/wk "Personal Care (Hourly or Shift)" with client#15648. >> >> >> Thanks for looking into this! >> >> Best, >> >> Taneshia >> >> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust > sdaoust@homecareassistance.com> wrote: >> >>> Hi all, >>> >>> I just had a look in Ceridian and for the last pay period she was paid: >>> 85 hours ($1692.00) plus 10.25 live in hours ($205.41). >>> >>> @Irin Eva Can you cross reference the payroll >>> date with the Mavencare schedule to see if there is any issue there? >>> Thank you! >>> >>> >>> >>> >>> Sandra Daoust >>> >>> >>> >>> *Finance Manager - Canada* >>> >>> Tel: 514.907.5065 | Fax: 514.221.4265 >>> >>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >>> >>> >>> >>> >>> >>> On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Good morning Irin and Sandra, >>>> >>>> I am just following up on this text from Norma Ueda (see below). >>>> >>>> I know Irin and I spoke with her about this a few times already, but i= f >>>> you look at her unicom messages (attached), the app is showing her tha= t she >>>> got paid for 5hrs or 5.25hrs only -- not sure why, when her shifts are >>>> 9.5hrs or 10hrs with client#11780. This has been an ongoing issue sinc= e she >>>> returned from vacation in May 2022. I do not have access to her Ceridi= an >>>> information to see if she's getting paid the full amount, and it's onl= y the >>>> Mavencare app that is showing the incorrect amount. >>>> >>>> The bookings in the Mavencare portal are correct to her schedule. >>>> Weekly her hours should be 52.50 hours: >>>> >>>> >>>> - *Mondays* =3D 11am to 3pm with EK. >>>> - *Tuesdays/Sundays* =3D 9:30pm to 7:30am with AC. >>>> - *Wednesdays/Thursdays/Fridays/Saturdays* =3D 9:30pm to 7am with A= C. >>>> >>>> **Note: Sun June 19th she worked 9:30pm to 8am.* >>>> >>>> I've filed a JIRA already with Mavencare, and it's currently "under >>>> investigation." >>>> >>>> Would you be able to look into this? >>>> >>>> Best, >>>> >>>> Taneshia >>>> >>>> ---------- Forwarded message --------- >>>> From: 'Mavencare' via MavenCare Distro List >>>> Date: Mon, Jul 4, 2022 at 6:44 AM >>>> Subject: New After Hours Unicom Message Received >>>> To: >>>> >>>> >>>> Connected Home Care >>>> >>>> New Unicom Message Received Name: Norma Ueda Phone Number: 4164339583 >>>> Time: 06:44AM 1