Hi Taneshia,
I will have a look and let you know.
Thanks,
Irin
On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud <taneshia.persaud@thekey.com>
wrote:
> Hi all,
>
> Just to clarify, her shifts should not be live-in, but:
>
> - 48.5hrs/wk "Overnight Active Care (Hourly)" with client#11780; and
> - 4hrs/wk "Personal Care (Hourly or Shift)" with client#15648.
>
>
> Thanks for looking into this!
>
> Best,
>
> Taneshia
>
> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust <
> sdaoust@homecareassistance.com> wrote:
>
>> Hi all,
>>
>> I just had a look in Ceridian and for the last pay period she was paid:
>> 85 hours ($1692.00) plus 10.25 live in hours ($205.41).
>>
>> @Irin Eva <irin.eva@thekey.com> Can you cross reference the payroll
>> date with the Mavencare schedule to see if there is any issue there?
>> Thank you!
>>
>>
>>
>>
>> Sandra Daoust <https://twitter.com/hcamontreal>
>> <https://www.facebook.com/HCAGreaterMTL>
>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>
>> *Finance Manager - Canada*
>>
>> Tel: 514.907.5065 | Fax: 514.221.4265
>>
>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>> <https://www.homecareassistancemontreal.ca/>
>>
>>
>>
>>
>> On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud <
>> taneshia.persaud@thekey.com> wrote:
>>
>>> Good morning Irin and Sandra,
>>>
>>> I am just following up on this text from Norma Ueda (see below).
>>>
>>> I know Irin and I spoke with her about this a few times already, but if
>>> you look at her unicom messages (attached), the app is showing her that she
>>> got paid for 5hrs or 5.25hrs only -- not sure why, when her shifts are
>>> 9.5hrs or 10hrs with client#11780. This has been an ongoing issue since she
>>> returned from vacation in May 2022. I do not have access to her Ceridian
>>> information to see if she's getting paid the full amount, and it's only the
>>> Mavencare app that is showing the incorrect amount.
>>>
>>> The bookings in the Mavencare portal are correct to her schedule. Weekly
>>> her hours should be 52.50 hours:
>>>
>>>
>>> - *Mondays* = 11am to 3pm with EK.
>>> - *Tuesdays/Sundays* = 9:30pm to 7:30am with AC.
>>> - *Wednesdays/Thursdays/Fridays/Saturdays* = 9:30pm to 7am with AC.
>>>
>>> **Note: Sun June 19th she worked 9:30pm to 8am.*
>>>
>>> I've filed a JIRA already with Mavencare, and it's currently "under
>>> investigation."
>>>
>>> Would you be able to look into this?
>>>
>>> Best,
>>>
>>> Taneshia
>>>
>>> ---------- Forwarded message ---------
>>> From: 'Mavencare' via MavenCare Distro List <mavencare@thekey.com>
>>> Date: Mon, Jul 4, 2022 at 6:44 AM
>>> Subject: New After Hours Unicom Message Received
>>> To: <mavencare@thekey.com>
>>>
>>>
>>> Connected Home Care
>>>
>>> New Unicom Message Received Name: Norma Ueda Phone Number: 4164339583
>>> Time: 06:44AM 1 Message: Good morning taneshia At 6:13 in the morning my
>>> apps schedule was change to ester I can not time out and do the task
>>> There's discrepancy again on my salary June 19 my salary $105.00 I work the
>>> whole night June 26 $100.00 I work the whole night I complained to you You
>>> said payroll is the job of Irin I talked to Irin she said scheduling that
>>> is your job I don't know what to do because I don't who is the right person
>>> to talk with Starting next week I don't want to work Saturday and Sunday to
>>> andre because I don't get paid I will work Monday to Friday to andre
>>> Wednesday Friday and Saturday morning I will leave 7:00 am If you don't
>>> give me the new shift or cancel me to all my schedules I'm going to report
>>> this issue and my concern to the department of labor We need to talk Thanks
>>> Norma ueda
>>>
>>> Take me there
>>>
>>> support@mavencare.com | 1-800-856-2836
>>>
>>> © 2022 Mavencare
>>>
>>>
>>> --
>>>
>>> *Taneshia Persaud*, RPN, GCP
>>> General Manager, Toronto
>>> Home Care Assistance (HCA) & Mavencare
>>> 416-855-2333
>>>
>>> *Please note my email has changed:*
>>> Taneshia.Persaud@TheKey.com
>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>> [image: TheKey] <http://thekey.com/>
>>>
>>
>
> --
>
> *Taneshia Persaud*, RPN, GCP
> General Manager, Toronto
> Home Care Assistance (HCA) & Mavencare
> 416-855-2333
>
> *Please note my email has changed:*
> Taneshia.Persaud@TheKey.com
> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
> [image: TheKey] <http://thekey.com/>
>
--
Irin Nahar Eva
Payroll & Finance Associate
*647-932-6409 *ext. 23900051
irin.eva@thekey.com
[image: See the source image]