--00000000000013a29705e2fa7d38 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Taneshia, I will have a look and let you know. Thanks, Irin On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud wrote: > Hi all, > > Just to clarify, her shifts should not be live-in, but: > > - 48.5hrs/wk "Overnight Active Care (Hourly)" with client#11780; and > - 4hrs/wk "Personal Care (Hourly or Shift)" with client#15648. > > > Thanks for looking into this! > > Best, > > Taneshia > > On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust sdaoust@homecareassistance.com> wrote: > >> Hi all, >> >> I just had a look in Ceridian and for the last pay period she was paid: >> 85 hours ($1692.00) plus 10.25 live in hours ($205.41). >> >> @Irin Eva Can you cross reference the payroll >> date with the Mavencare schedule to see if there is any issue there? >> Thank you! >> >> >> >> >> Sandra Daoust >> >> >> >> *Finance Manager - Canada* >> >> Tel: 514.907.5065 | Fax: 514.221.4265 >> >> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >> >> >> >> >> >> On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Good morning Irin and Sandra, >>> >>> I am just following up on this text from Norma Ueda (see below). >>> >>> I know Irin and I spoke with her about this a few times already, but if >>> you look at her unicom messages (attached), the app is showing her that= she >>> got paid for 5hrs or 5.25hrs only -- not sure why, when her shifts are >>> 9.5hrs or 10hrs with client#11780. This has been an ongoing issue since= she >>> returned from vacation in May 2022. I do not have access to her Ceridia= n >>> information to see if she's getting paid the full amount, and it's only= the >>> Mavencare app that is showing the incorrect amount. >>> >>> The bookings in the Mavencare portal are correct to her schedule. Weekl= y >>> her hours should be 52.50 hours: >>> >>> >>> - *Mondays* =3D 11am to 3pm with EK. >>> - *Tuesdays/Sundays* =3D 9:30pm to 7:30am with AC. >>> - *Wednesdays/Thursdays/Fridays/Saturdays* =3D 9:30pm to 7am with AC= . >>> >>> **Note: Sun June 19th she worked 9:30pm to 8am.* >>> >>> I've filed a JIRA already with Mavencare, and it's currently "under >>> investigation." >>> >>> Would you be able to look into this? >>> >>> Best, >>> >>> Taneshia >>> >>> ---------- Forwarded message --------- >>> From: 'Mavencare' via MavenCare Distro List >>> Date: Mon, Jul 4, 2022 at 6:44 AM >>> Subject: New After Hours Unicom Message Received >>> To: >>> >>> >>> Connected Home Care >>> >>> New Unicom Message Received Name: Norma Ueda Phone Number: 4164339583 >>> Time: 06:44AM 1 Message: Good morning taneshia At 6:13 in the morning m= y >>> apps schedule was change to ester I can not time out and do the task >>> There's discrepancy again on my salary June 19 my salary $105.00 I work= the >>> whole night June 26 $100.00 I work the whole night I complained to you = You >>> said payroll is the job of Irin I talked to