Re: Client D. M. at Sunrise who requires 12 hours Overnight Care.

--0000000000003dfd9505e9c29842 Content-Type: multipart/alternative; boundary="0000000000003dfd9405e9c29841" --0000000000003dfd9405e9c29841 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We have the staff to assist. Can we get solutions team on this and push the prospect to Clearcare? Scheduling can assist soon after. On Wed, Sep 28, 2022 at 4:19 PM Amanda Ilines wrote: > Looks like they need 8am-1pm(Saturday) as well 8pm(Saturday)-8am(Sunday) > and then 8pm - 8am continuing from there. > > On Wed, Sep 28, 2022 at 4:09 PM Matt Vijayan wrote: > >> Copying leadership for visibility and for swift action. >> >> Best regards, >> >> Matt >> >> Matt Vijayan >> Director of Sales, Canada >> >> *Please note my email has changed:* >> mvijayan@TheKey.com >> (905) 592-0085 >> TheKey.com >> [image: TheKey] >> >> On Sep 28, 2022, at 3:52 PM, Amanda Ilines >> wrote: >> >> =EF=BB=BF >> Hi Everyone, >> >> I just received a referral who is a client of Jeanette's who she brought >> into Sunrise of Oakville and now they are looking to get services starte= d >> ASAP as she is higher care than they anticipated. >> >> They are looking to have a caregiver in this saturday from 8am-1pm that >> was supposed to be by another home care agency and they cancelled. >> >> However, they are looking to move forward with shifts from 8pm-8am >> overnight starting Saturday as well. >> >> Please advise on what the process is here and who does what piece. >> >> See the below email on details of this client. >> >> ---------- Forwarded message --------- >> From: Jeanette Bock >> Date: Wed, Sep 28, 2022 at 3:24 PM >> Subject: Client D. M. at Sunrise who requires 12 hours Overnight Care. >> To: Amanda Ilines >> Cc: Oakville.DOS (Meyers, Shea) >> >> >> Hi Amanda, >> >> >> >> Below are some things to add to Diane=E2=80=99s care plan. You may want= to check >> the database, as mentioned this afternoon they were a prospect when I wa= s >> at Home Care Assistance. >> >> >> >> Name is: Diane MacKay, husbands name is Ron MacKay and daughter is Lind= a >> Watson. Address is: 373 Peregrine Way, Milton >> >> . >> >> >> >> Care Plan: >> >> 1. Familiarity =E2=80=93 Instead of introducing your self as someone = she >> doesn=E2=80=99t know, instead it=E2=80=99s suggested you assume you= =E2=80=99ve already met and how >> great it is to see her again. >> 2. Diane hasn't slept well at night for the last 6-8 weeks. >> Therefore, the goal is to keep her calm and relaxed until she gets >> comfortable and is less agitated. She will doze off in a comfy chair= in >> the lounge when relaxed. Best not to tell her to get into bed, but s= uggest >> it if she seems sleepy. >> 3. Diane doesn't do well with being told to do something. Again us >> suggestions instead by saying =E2=80=9CI=E2=80=99m going to go to th= e washroom, do you >> need to go? I=E2=80=99m going to get a drink do you want one? Etc=E2= =80=A6 >> 4. Do not keep her confined to her room. She gets agitated at nigh