--0000000000002941a105fe18c3ac Content-Type: multipart/alternative; boundary="0000000000002941a005fe18c3ab" --0000000000002941a005fe18c3ab Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning all, I believe my account was debited last night - see screenshot below, given there is no name associated with the withdrawal I am assuming, I am fairly certain that this aligns with the previous withdrawals. [image: Screenshot 2023-06-14 at 9.29.44 AM.png] I have not been sent an invoice and have no clue what these charges are for, as well we had determined I would not be auto charged. Is this for April? May? I have been following up pretty consistently inquiring about what we owe relative to the various different invoices I have received and no one has confirmed a balance for April or May, the most recent comms confirmed that BlueCross payments were still outstanding and I would be advised once it was settled up. I know as an organization you are working through a transition for billing with this new program but this is super disorganized, and not ok. To have money withdrawn from my account, without my permission aside, but also without an invoice or even a receipt sent so I understand the charges is unacceptable. Can someone please advise what this charge is for and send an invoice or receipt as backup? And from there, can I get some sort of confirmation that my banking info has been removed from your system so this auto payment never happens again? And finally, can you advise where things are sitting with the account - if this is indeed for April, when should we expect the invoice for May? Thank you very much. If this isn't able to be organized ASAP I don't see any other choice but for us to switch providers which would be super disruptive for my dad and I hope to avoid. However, it's equally as disruptive to have a partner that we don't have mutual trust with in the area of finances. Sincerely, *Josie Van der Velden* On Thu, Apr 27, 2023 at 9:22=E2=80=AFAM Josie Van der Velden wrote: > Good morning Ali, > > Thanks for this info. I am no longer comfortable with any automatic > withdrawals coming out of my account, so as a go forward this is not to > happen - can you confirm this has been changed on my account? > > Additionally, as I understand it I should not be receiving any invoice > for any charges in April until mid-May because this is when all Blue Cros= s > payments for the month will be settled up, so I am confused why you would > need to invoice again next week? > > The ideal scenario for me is a refund is issued today. Is this possible? > > Thanks so much, > > *Josie Van der Velden* > > > On Thu, Apr 27, 2023 at 8:59=E2=80=AFAM Ali Malik = wrote: > >> Goodmorning Josie, >> >> Yes I spoke to Chuck and he put through full balance of the invoices for >> some of the Bluecross clients when we should only put through balance af= ter >> CDHC pays us. What we can do is going forward not charge you family po