Re: Billing Concerns - new charge withdrawn from account

--00000000000003e42905fe198cc6 Content-Type: multipart/alternative; boundary="00000000000003e42805fe198cc5" --00000000000003e42805fe198cc5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Josie, I have sent this off to billing to try and gain some clarity on this particular matter. I will let you know as soon as I hear back. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Wed, Jun 14, 2023 at 9:39=E2=80=AFAM Josie Van der Velden wrote: > Good morning all, > > I believe my account was debited last night - see screenshot below, given > there is no name associated with the withdrawal I am assuming, I am fairl= y > certain that this aligns with the previous withdrawals. > > [image: Screenshot 2023-06-14 at 9.29.44 AM.png] > > I have not been sent an invoice and have no clue what these charges are > for, as well we had determined I would not be auto charged. Is this for > April? May? I have been following up pretty consistently inquiring about > what we owe relative to the various different invoices I have received an= d > no one has confirmed a balance for April or May, the most recent comms > confirmed that BlueCross payments were still outstanding and I would be > advised once it was settled up. I know as an organization you are working > through a transition for billing with this new program but this is super > disorganized, and not ok. To have money withdrawn from my account, withou= t > my permission aside, but also without an invoice or even a receipt sent s= o > I understand the charges is unacceptable. > > Can someone please advise what this charge is for and send an invoice or > receipt as backup? And from there, can I get some sort of confirmation th= at > my banking info has been removed from your system so this auto payment > never happens again? And finally, can you advise where things are sitting > with the account - if this is indeed for April, when should we expect the > invoice for May? > > Thank you very much. If this isn't able to be organized ASAP I don't see > any other choice but for us to switch providers which would be super > disruptive for my dad and I hope to avoid. However, it's equally as > disruptive to have a partner that we don't have mutual trust with in the > area of finances. > > Sincerely, > > > *Josie Van der Velden* > > > On Thu, Apr 27, 2023 at 9:22=E2=80=AFAM Josie Van der Velden josie.vandervelden@gmail.com> wrote: > >> Good morning Ali, >> >> Thanks for this info. I am no longer comfortable with any automatic >> withdrawals coming out of my account, so as a go forward this is not to >> happen - can you confirm this has been changed on my account? >> >> Additionally, as I understand it I should not be receiving any invoice >> for any charges in April until mid-May because this is when all Blue Cro= ss >> payments for the month will be settled up, so