--000000000000896e4f05e258bf92 Content-Type: text/plain; charset="UTF-8" Kim, thank you. This was helpful to see someone else's list to see anything that was missed from our processes. *Cathy Goffredo* Regional Director PA & NJ C. 267-406-5844 *Note my new email address:cathy.goffredo@TheKey.com* *TheKey.com * [image: TheKey] On Thu, Jun 23, 2022 at 11:38 PM Angie Markwell wrote: > Just sharing some things Kim is doing to facilitate communication which > ultimately is key to success with new SOM. I am sure you all have a version > and i would love to see what you might be doing differently or in addition > to help us create a playbook for next groups going live. Jenn, Carol and > Tim sharing with you even if it is not completely clear yet so you start to > see some suggestions. > > ---------- Forwarded message --------- > From: Kim Kranwinkel > Date: Thu, Jun 23, 2022 at 5:05 PM > Subject: SOM steps for communication > To: Angie Markwell > > > SOM- steps to success > Below are a few steps we have taken to ensure proper communication within > our new process: > 1. Email distribution groups have been set-up for each new group/ state > emails for new starts/all of DCMetro > 2. SOP's have been completed with/without details to ensure that the > processes are easy to follow and the team understands what they are > responsible for. > 3. Review of processes are done daily by leadership and weekly changes > made based on the analysis of the findings > 4. Group virtual meetings with key members of each group are done 2x/week > to address any items that are needing attention. > 5. Weekly 1:1 meeting are done with Regional and their team members > 6. Leadership calls are being done as needed with a minimal call weekly. > 7. Individual contributors are encouraged to bring their ideas to the > calls to discuss and make decisions on changes needed > 8. Updates to SOPs are completed as needed > 9. Hand-off discussions are reviewed several times a week and new > processes are identified as needed. SOPs developed based on regulatory > needs of the states. > 10. Use of white board to update new clients/SOC/EOC for all three states > 11. Reminders to the team on process reviewed and discussed at least weekly > > Everything has been trial and error with constant communication. > > We are finishing the folder with the files created and will have it to you > this evening. > > Have a great day, > Kim > > > Kimberly Kranwinkel > Regional Director of Operations > *Please note my email has changed:* > kimberly.kranwinkel@TheKey.com > (301) 767-6622 > TheKey.com > [image: TheKey] > --000000000000896e4f05e258bf92 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Kim, thank you. This was helpful to see someone else's= list to see anything that was missed from our processes. Cathy Goffredo Regional Director PA & NJ C. 267-406-5844 Note my = new email address: cathy.goffredo@TheKey.com TheKey.com =C2=A0