--000000000000ab9a8d061912091e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Can we schedule a quick call to discuss? Steve Koyanagi Assistant General Counsel * Please note my email has changed: * skoyanagi@thekey.com 650-722-6476 TheKey.com [image: TheKey] On Wed, May 22, 2024 at 1:46=E2=80=AFPM Alexa Graziani wrote: > Hi Steve, > > I'm pleased to say that we fixed the problem related to fraudulent clicks > in our Montreal Google Account. > > However, we have not heard back from Google support and would like to > submit a clear request for reimbursement for the fraudulent clicks. > > Can you please read over this letter > our > agency has drafted? Is there anything we can add to a legal perspective t= o > give the letter some weight? > > Sincerely, > > On Wed, May 15, 2024 at 8:40=E2=80=AFAM Alexa Graziani > wrote: > >> Wow! Got it. I'll forward this on. Thank you! >> >> On Wed, May 15, 2024 at 6:23=E2=80=AFAM Phil Chanda >> wrote: >> >>> In the period between the 1st March and 30th April, 15,782 unique IP >>> addresses visited *www.homecareassistancemontreal.ca* >>> . The vendor that hosts the >>> site has exported the top 1000 based on the number of requests in the c= sv >>> file attached. >>> >>> On Fri, May 10, 2024 at 9:17=E2=80=AFPM Phil Chanda >>> wrote: >>> >>>> See attached for the IPs for the last 7 days. Thanks. >>>> >>>> On Thu, May 9, 2024 at 8:23=E2=80=AFPM Alexa Graziani >>>> wrote: >>>> >>>>> Thanks for letting me know! Whatever we have access to will be a good >>>>> start. >>>>> >>>>> On Thu, May 9, 2024 at 5:10=E2=80=AFPM Phil Chanda >>>>> wrote: >>>>> >>>>>> Alexa, we have reached out to the vendor as it appears that we may >>>>>> only have access to the last 7 days. I will let you know if we are = able to >>>>>> fulfill your request. >>>>>> >>>>>> On Tue, May 7, 2024 at 3:54=E2=80=AFPM Phil Chanda >>>>>> wrote: >>>>>> >>>>>>> We will put this into the queue and provide Marketing with a zip >>>>>>> file by the end of week on what is feasible. >>>>>>> >>>>>>> On Tue, May 7, 2024 at 3:51=E2=80=AFPM Alexa Graziani >>>>>>> wrote: >>>>>>> >>>>>>>> It's the Montreal English site. >>>>>>>> >>>>>>>> Thank you, >>>>>>>> >>>>>>>> On Tue, May 7, 2024 at 12:49=E2=80=AFPM Steve Koyanagi >>>>>>> skoyanagi@thekey.com> wrote: >>>>>>>> >>>>>>>>> Approved >>>>>>>>> >>>>>>>>> On Tue, May 7, 2024 at 12:44=E2=80=AFPM Phil Chanda >>>>>>>> phil.chanda@thekey.com> wrote: >>>>>>>>> >>>>>>>>>> Alexa, is the uptick that you are observing to the Montreal >>>>>>>>>> English site or the Montreal French site? >>>>>>>>>> >>>>>>>>>> Steve/Terrence, we are unable to zero in by channel on the serve= r >>>>>>>>>> logs. If Legal approves this Marketing request, then we will ne= ed to >>>>>>>>>> provide *all* IP addresses to whichever Montreal site that Alexa >>>>>>>>>> is requesting regardless of whether they clicked on an ad for th= e last two >>>>>>>>>> months. >>>>>>>>>> >>>>>>>>>> Thanks, >>>>>>>>>> Phil >>>>>>>>>> >>>>