--000000000000b346c20619110575 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Steve, I'm pleased to say that we fixed the problem related to fraudulent clicks in our Montreal Google Account. However, we have not heard back from Google support and would like to submit a clear request for reimbursement for the fraudulent clicks. Can you please read over this letter our agency has drafted? Is there anything we can add to a legal perspective to give the letter some weight? Sincerely, On Wed, May 15, 2024 at 8:40=E2=80=AFAM Alexa Graziani wrote: > Wow! Got it. I'll forward this on. Thank you! > > On Wed, May 15, 2024 at 6:23=E2=80=AFAM Phil Chanda > wrote: > >> In the period between the 1st March and 30th April, 15,782 unique IP >> addresses visited *www.homecareassistancemontreal.ca* >> . The vendor that hosts the >> site has exported the top 1000 based on the number of requests in the cs= v >> file attached. >> >> On Fri, May 10, 2024 at 9:17=E2=80=AFPM Phil Chanda >> wrote: >> >>> See attached for the IPs for the last 7 days. Thanks. >>> >>> On Thu, May 9, 2024 at 8:23=E2=80=AFPM Alexa Graziani >>> wrote: >>> >>>> Thanks for letting me know! Whatever we have access to will be a good >>>> start. >>>> >>>> On Thu, May 9, 2024 at 5:10=E2=80=AFPM Phil Chanda >>>> wrote: >>>> >>>>> Alexa, we have reached out to the vendor as it appears that we may >>>>> only have access to the last 7 days. I will let you know if we are a= ble to >>>>> fulfill your request. >>>>> >>>>> On Tue, May 7, 2024 at 3:54=E2=80=AFPM Phil Chanda >>>>> wrote: >>>>> >>>>>> We will put this into the queue and provide Marketing with a zip fil= e >>>>>> by the end of week on what is feasible. >>>>>> >>>>>> On Tue, May 7, 2024 at 3:51=E2=80=AFPM Alexa Graziani >>>>>> wrote: >>>>>> >>>>>>> It's the Montreal English site. >>>>>>> >>>>>>> Thank you, >>>>>>> >>>>>>> On Tue, May 7, 2024 at 12:49=E2=80=AFPM Steve Koyanagi >>>>>>> wrote: >>>>>>> >>>>>>>> Approved >>>>>>>> >>>>>>>> On Tue, May 7, 2024 at 12:44=E2=80=AFPM Phil Chanda >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Alexa, is the uptick that you are observing to the Montreal >>>>>>>>> English site or the Montreal French site? >>>>>>>>> >>>>>>>>> Steve/Terrence, we are unable to zero in by channel on the server >>>>>>>>> logs. If Legal approves this Marketing request, then we will nee= d to >>>>>>>>> provide *all* IP addresses to whichever Montreal site that Alexa >>>>>>>>> is requesting regardless of whether they clicked on an ad for the= last two >>>>>>>>> months. >>>>>>>>> >>>>>>>>> Thanks, >>>>>>>>> Phil >>>>>>>>> >>>>>>>>> On Tue, May 7, 2024 at 3:39=E2=80=AFPM Alexa Graziani >>>>>>>> agraziani@thekey.com> wrote: >>>>>>>>> >>>>>>>>>> Hi Steve, >>>>>>>>>> >>>>>>>>>> I have a specific action item for discussion on our call tomorro= w >>>>>>>>>> regarding this Google Ads concern. Google Support has requested = weblogs of >>>>>>>>>> IP addresses to investigate our claims further. I'd like to obta= in l