--0000000000002c621f062616e5be Content-Type: multipart/alternative; boundary="0000000000002c621e062616e5bd" --0000000000002c621e062616e5bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Can we get communication out to the field with an update please? Thank you!! Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] On Fri, Nov 1, 2024 at 3:21=E2=80=AFPM Amanda Maldonado wrote: > Hi Elizabeth, > > Sorry for the delayed update. PandaDoc is still researching. They have an > idea of what may be causing the issue and are doing some testing. > Unfortunately, they have not provided a work around at this time. > > Thanks, > Amanda Maldonado > > On Fri, Nov 1, 2024 at 4:55=E2=80=AFPM wrote: > >> Following up, apologies if I missed an update. Did this get resolved? >> >> >> >> Elizabeth Clark >> >> Director >> >> >> >> >> >> >> >> *From:* Audra Williams >> *Sent:* Wednesday, October 30, 2024 12:58 PM >> *To:* Amanda Maldonado >> *Cc:* Renee Drobek ; Panda Doc > pandadoc-support@thekey.com>; Melissa Reyes ; >> Timothy Thomas ; Beth Ann Rosario > bethann.rosario@thekey.com>; Kimberly Guerci ; >> Tiffany Silton ; Elizabeth Clark = ; >> Laszlo Kovacs ; Jeannie Ortiz > jeannie.ortiz@thekey.com> >> *Subject:* Re: **Important** PandaDoc Issue >> >> >> >> Thanks, Amanda! >> >> >> >> Do we have a workaround or any suggestions on what we can do while >> waiting for a permanent solution? This is causing a lot of angst. >> >> >> >> I also think it would be beneficial to send a communication out to the >> RDO's, Chris Reese and Cristal Munoz so that they are aware and can have >> updates on this. Would also be helpful to add in Elizabeth Clark and >> Jeannie Ortiz as they have teams auditing this. Happy to help with this= if >> needed. >> >> >> >> Thank you! >> >> >> >> On Wed, Oct 30, 2024 at 12:50=E2=80=AFPM Amanda Maldonado > amanda.maldonado@thekey.com> wrote: >> >> Hi all, >> >> >> >> PandaDoc had not found a resolution as of our meeting last Thursday. I >> will follow up with them again. >> >> >> >> Thanks, >> >> Amanda Maldonado >> >> >> >> On Wed, Oct 30, 2024 at 2:40=E2=80=AFPM Renee Drobek >> wrote: >> >> Looping in @Amanda Maldonado who has been >> helping on this issue. >> >> >> >> Amanda- do you have any updates on this? >> >> >> >> On Wed, Oct 30, 2024 at 2:12=E2=80=AFPM Audra Williams wrote: >> >> Are we aware there is still an issue with Pandadoc where instead of >> signature, we are getting an email address in the field? >> >> >> >> This is causing A LOT of confusion and a terrible client experience. >> >> >> >> Can someone please help us with this ASAP or update on how this can be >> corrected? >> >> >> >> Best, >> >> >> >> -- >> >> *Audra Williams* >> >> Director, Divisional Operations >> >> (425) 757-7027 >> >> *TheKey.com * >> >> [image: Image removed by sender. TheKey] >> >> >> >> >> >> -- >> >> Amanda Maldonado >> >> Salesforce Administrator | *TheKey* >> >> >> >> >> -- >>