Re: **Important** PandaDoc Issue

Hi Elizabeth,

Sorry for the delayed update. PandaDoc is still researching. They have an
idea of what may be causing the issue and are doing some testing.
Unfortunately, they have not provided a work around at this time.

Thanks,
Amanda Maldonado

On Fri, Nov 1, 2024 at 4:55 PM <eclark@thekey.com> wrote:

> Following up, apologies if I missed an update. Did this get resolved?
>
>
>
> Elizabeth Clark
>
> Director
>
>
>
>
>
>
>
> *From:* Audra Williams <audraw@thekey.com>
> *Sent:* Wednesday, October 30, 2024 12:58 PM
> *To:* Amanda Maldonado <amanda.maldonado@thekey.com>
> *Cc:* Renee Drobek <renee.drobek@thekey.com>; Panda Doc <
> pandadoc-support@thekey.com>; Melissa Reyes <melissa.reyes@thekey.com>;
> Timothy Thomas <tt@thekey.com>; Beth Ann Rosario <
> bethann.rosario@thekey.com>; Kimberly Guerci <kguerci@thekey.com>;
> Tiffany Silton <tsilton@thekey.com>; Elizabeth Clark <eclark@thekey.com>;
> Laszlo Kovacs <laszlo.kovacs@thekey.com>; Jeannie Ortiz <
> jeannie.ortiz@thekey.com>
> *Subject:* Re: **Important** PandaDoc Issue
>
>
>
> Thanks, Amanda!
>
>
>
> Do we have a workaround or any suggestions on what we can do while waiting
> for a permanent solution?  This is causing a lot of angst.
>
>
>
> I also think it would be beneficial to send a communication out to the
> RDO's, Chris Reese and Cristal Munoz so that they are aware and can have
> updates on this.  Would also be helpful to add in Elizabeth Clark and
> Jeannie Ortiz as they have teams auditing this.  Happy to help with this if
> needed.
>
>
>
> Thank you!
>
>
>
> On Wed, Oct 30, 2024 at 12:50 PM Amanda Maldonado <
> amanda.maldonado@thekey.com> wrote:
>
> Hi all,
>
>
>
> PandaDoc had not found a resolution as of our meeting last Thursday. I
> will follow up with them again.
>
>
>
> Thanks,
>
> Amanda Maldonado
>
>
>
> On Wed, Oct 30, 2024 at 2:40 PM Renee Drobek <renee.drobek@thekey.com>
> wrote:
>
> Looping in @Amanda Maldonado <amanda.maldonado@thekey.com> who has been
> helping on this issue.
>
>
>
> Amanda- do you have any updates on this?
>
>
>
> On Wed, Oct 30, 2024 at 2:12 PM Audra Williams <audraw@thekey.com> wrote:
>
> Are we aware there is still an issue with Pandadoc where instead of
> signature, we are getting an email address in the field?
>
>
>
> This is causing A LOT of confusion and a terrible client experience.
>
>
>
> Can someone please help us with this ASAP or update on how this can be
> corrected?
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>
>
> Best,
>
>
>
> --
>
> *Audra Williams*
>
> Director, Divisional Operations
>
> (425) 757-7027
>
> *TheKey.com <https://www.thekey.com/>*
>
> [image: Image removed by sender. TheKey] <https://homecareassistance.com/>
>
>
>
>
> --
>
> Amanda Maldonado
>
> Salesforce Administrator | *TheKey*
>
>
>
>
> --
>
> *Audra Williams*
>
> Director, Divisional Operations
>
> (425) 757-7027
>
> *TheKey.com <https://www.thekey.com/>*
>
> [image: Image removed by sender. TheKey] <https://homecareassistance.com/>
>
>
>


-- 
Amanda Maldonado
Salesforce Administrator | *TheKey*