Rate Increases for Toronto

This is a multipart message in MIME format. ------=_NextPart_000_0175_01D96EC1.298A4010 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Tim- We are hearing from CAD clients that there were recent rate increases and they weren't notified. Can you share how we issued these notifications so we can direct the client to the email/letter they received? Most of them are not upset but want evidence we attempted to communicate before increasing rate. Also in the future, if this communication can be shared with us in advance of any increases it would be greatly appreciated. Thank you- Elizabeth Clark Sr. Manager, Continuous Improvement TheKey ------=_NextPart_000_0175_01D96EC1.298A4010 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi Tim-   We are = hearing from CAD clients that there were recent rate increases and they = weren’t notified. Can you share how we issued these notifications = so we can direct the client to the email/letter they received? Most of = them are not upset but want evidence we attempted to communicate before = increasing rate. Also in the future, if this communication can be shared = with us in advance of any increases it would be greatly appreciated. =   Thank you-   Elizabeth Clark  Sr. Manager, = Continuous Improvement TheKey     ------=_NextPart_000_0175_01D96EC1.298A4010--