----==_mimepart_62058e9441541_1f52aee3cad073c24154368 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi All, =E2=80=8B Chuck, I am looking into this issue now and though I= currently do not have a fix, it is something I am actively looking into.= =E2=80=8B Tim, those CCM's have been added, please have them try and = login to the ap, if this fails,=C2=A0please have them try and clear their= cookies, cache, and history, and then try to have them login again. If = this fails please reach back out and ill look into it. =E2=80=8B Carol= ina and others looking for permissions, please also include the job title= and location of the people so I can give the appropriate permissions=C2=A0= Thanks,=C2=A0 Lucas Hynes = = On Thu, 10 Feb at 4:31 PM , Carolina Orosa wrote: Please add on my end: 1. Shiella Brocal - s= brocal@homecareassistance.com = = Thank you. = = = = On Thu, Feb 10, 2022 at 1:29 PM Timothy Thomas wrote: = = = Hi Lucas, = Please add these users to the CCM Incentive report in the analytics port= al = = Maria Licoudis - CCM in Montreal - mlicoudis@homecareassistance.com = Stephanie Demers - CCM in Montreal - sdemers@homecareassistance.com = Dominique Jacobs - CCM in Montreal - djacobs@homecareassistance.com = Christina Leo - CCM in Montreal - cleo@homecareassistance.com = = For the rest of Canada, can you please send Lucas the list of CCM's you = would like included on the CCM incentive. = = Thank you = = = On Tue, Feb 8, 2022 at 1:22 PM Lucas Hynes wrote: = = = = = Hi=C2=A0Chuck,=C2=A0 = = I was able to go through and look at the profiles of the CCMs you listed= . It looks like they all have the correct permissions so the problem coul= d be local to their machines. Please have them try and clear their cookie= s, cache, and history, and then try to login again. If this fails please = reach back out with a screenshot of what they are seeing on the ap when t= hey try and view the reports and I can continue to look at it. = =E2=80=8B = Hi Tim, = =E2=80=8B = = If this is around the same problem then the above solution should be gen= erally applicable to all CCMs. If the request is to get CCMs access to th= e ap then I would need a list of the people to be added, their associated= office, and their job title. Please let me know if you have any question= s or concerns about this or if I misunderstood! = = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Mon, 7 Feb at 4:39 PM , Timothy Thomas = wrote: Hi Lucas, = While we're at it, can we please get all CCM's in Canada added. Let me k= now if you need me to pull a list together. = = Thanks, = Tim = = = = On Mon, Feb 7, 2022 at 4:25 PM Chuck Terlesky wrote: = = = = = Hi=C2=A0Lucas, = = I have access to all of the reports - It's our CCM's that don't have acc= ess to=C2=A0the "office reports".=C2=A0 (example: ccm scorecard, client r= etention, intake pipeline, client start list, etc.) The ccm's are Shawnte= l Sousa, Luna Vinluan and Jamie Fewchuk. = = Hope this helps, le