Re: HCA Calgary - Analytics Portal

--000000000000cda7a205d7b0ac50 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please add on my end: 1. Shiella Brocal - sbrocal@homecareassistance.com Thank you. On Thu, Feb 10, 2022 at 1:29 PM Timothy Thomas wrote: > Hi Lucas, > > Please add these users to the CCM Incentive report in the analytics porta= l > > Maria Licoudis - CCM in Montreal - mlicoudis@homecareassistance.com > Stephanie Demers - CCM in Montreal - sdemers@homecareassistance.com > Dominique Jacobs - CCM in Montreal - djacobs@homecareassistance.com > Christina Leo - CCM in Montreal - cleo@homecareassistance.com > > For the rest of Canada, can you please send Lucas the list of CCM's you > would like included on the CCM incentive. > > Thank you > > On Tue, Feb 8, 2022 at 1:22 PM Lucas Hynes data_reporting-support@homecareassistance.com> wrote: > >> Hi Chuck, >> >> I was able to go through and look at the profiles of the CCMs you listed= . >> It looks like they all have the correct permissions so the problem could= be >> local to their machines. Please have them try and clear their cookies, >> cache, and history, and then try to login again. If this fails please re= ach >> back out with a screenshot of what they are seeing on the ap when they t= ry >> and view the reports and I can continue to look at it. >> =E2=80=8B >> Hi Tim, >> =E2=80=8B >> If this is around the same problem then the above solution should be >> generally applicable to all CCMs. If the request is to get CCMs access t= o >> the ap then I would need a list of the people to be added, their associa= ted >> office, and their job title. Please let me know if you have any question= s >> or concerns about this or if I misunderstood! >> >> Thanks, >> >> Lucas Hynes >> >> >> On Mon, 7 Feb at 4:39 PM , Timothy Thomas >> wrote: >> Hi Lucas, >> >> While we're at it, can we please get all CCM's in Canada added. Let me >> know if you need me to pull a list together. >> >> Thanks, >> Tim >> >> On Mon, Feb 7, 2022 at 4:25 PM Chuck Terlesky > cterlesky@homecareassistance.com> wrote: >> >>> Hi Lucas, >>> >>> I have access to all of the reports - It's our CCM's that don't have >>> access to the "office reports". (example: ccm scorecard, client retent= ion, >>> intake pipeline, client start list, etc.) The ccm's are Shawntel Sousa, >>> Luna Vinluan and Jamie Fewchuk. >>> >>> Hope this helps, let me know if you need additional information. >>> >>> Regards, >>> Chuck >>> >>> On Mon, Feb 7, 2022 at 9:11 AM Lucas Hynes >> data_reporting-support@homecareassistance.com> wrote: >>> >>>> Hi Chuck, >>>> >>>> When looking at the office filter in the CCM Scorecard I am able to se= e >>>> Calgary, Can you see it in this report? If so which reports under the >>>> Office Reports are you having trouble with? If not then please let me = know >>>> so I can look into that with your profile settings. >>>> >>>> Thanks, >>>> >>>> Lucas Hynes >>>> >>>> >>>> On Thu, 3 Feb at 1:35 PM , Chuck Terlesky >>> cterlesky@home