--000000000000c6f2ce05f915497a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Chelsea. On Tue, Apr 11, 2023 at 3:08 PM Chelsea Lucas wrote: > Hi Dennis, > > I do see you are unable to edit the Clearcare location, which is odd. I > will have my development team take a look at this and see if we can get > this resolved. > > Thanks, > Chelsea Lucas > > > On Tue, 11 Apr at 4:04 PM , Dennis Fancy > wrote: > Hi Chelsea, > > No, that is not what happened at all. When I put the location under the > pertinent office for the leads, it saved it under "no office." The issue > seems to now be resolved when I am entering new leads. However, I cannot = go > back and change the ClearCare location to the appropriate office. It is > stuck as "no office." > > Dennis Fancy, BSP > Care Solutions Manager > > TheKey.ca > > [image: TheKey] > > > On Tue, Apr 11, 2023 at 2:56=E2=80=AFPM Chelsea Lucas salesforcesupport@homecareassistance.com> wrote: > >> Hi Dennis, >> >> Looking at the few examples in the screenshot, it looks like you updated >> the Clearcare to "No Office." >> >> Thanks, >> Chelsea Lucas >> >> >> On Tue, 11 Apr at 3:41 PM , Dennis Fancy >> wrote: >> Hi Chelsea, >> >> The error happens regardless of the referral source. It is not an issue >> of us being unable to create leads, the issue is that the location is >> showing up as "no office." >> >> Dennis Fancy, BSP >> Care Solutions Manager >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Tue, Apr 11, 2023 at 2:38=E2=80=AFPM Chelsea Lucas > salesforcesupport@homecareassistance.com> wrote: >> >>> Hi JosephTaylor, >>> >>> =E2=80=8BIs the team unable to enter leads using the referral account G= oogle Ads >>> or is the issue that it is showing up with the Clearcare of "No Office.= " >>> The reason I ask is because in the screenshot you are showing me leads = that >>> have already been created. >>> >>> >>> Thanks, >>> >>> Chelsea Lucas >>> >>> >>> 213758:611100 > --=20 Dennis Fancy, BSP Care Solutions Manager TheKey.ca [image: TheKey] --000000000000c6f2ce05f915497a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Chelsea. = On Tue, Apr 11, 2023 at 3:08 PM Chels= ea Lucas < sa= lesforcesupport@homecareassistance.com > wrote: Hi Dennis,=C2=A0 I do see you are unable to edit the Clearcare location, wh= ich is odd. I will have my development team take a look at this and see if = we can get this resolved.=C2=A0 Thanks,=C2=A0 Chelsea Lucas On Tue, 11 Apr at 4:04 PM , Dennis Fancy < dfancy@homecareassistance.com= > wrote: Hi Chelsea, No, that is not what happened at all. When I put the location under th= e pertinent office for the leads, it saved it under "no office." = The issue seems to now be resolved when I am entering new leads. However, I= cannot go back and change the ClearCare location to the appropriate office= . It is stuck as "no office." Dennis Fancy, BSP Care = Solutions Manager </