Re: Pricing Increase Implementation

--0000000000008ca30705ed7669d3 Content-Type: multipart/alternative; boundary="0000000000008ca30305ed7669d1" --0000000000008ca30305ed7669d1 Content-Type: text/plain; charset="UTF-8" Hello all, Thank you for your continued support here. To help ensure there isn't any gap in implementation, I pulled the rate information from last week for those clients that should have an effective date of 11/7. In the attached, I have done my best to help call out any potential issues. From a high-level, I broke out the clients into 4 categories. 2 require no action (Increase Applied and Deactivated) as I either see the clients have the rates updated correctly or the client deactivated prior to the end of the week. The other two require your team's attention: *No Increase Applied - represents the clients who do not show an increase to their rate.* *No Rates - The client did not have any hours billed, and therefore are unable to be confirmed.* Row Labels Increase Applied No Increase Applied No Rates Deactivated Grand Total N East 92 43 38 11 184 Northwest 107 32 19 26 184 S East 123 18 6 16 163 Southwest 120 86 29 28 263 Grand Total 442 179 92 81 794 I have included tabs in the attachment that include the specific clients for each of these two groups. While doing some quality checks on the data, I do see that some of these clients were updated today (and all data I have is as of 11/13), so no action is needed in those cases. But mainly want to make sure that your teams are reviewing clients who had communication go out and might not have been caught yet for the week of 11/7. Please reach out with any questions. On Wed, Nov 2, 2022 at 9:36 PM Benjamin Lewis wrote: > Hi all, > > Thank you to everyone for all of the help with responding to the various > inquiries I have received back from clients after emails and letters were > distributed (and for the help with the ones I'm sure I didn't hear about). > > We are approaching the implementation date of the rates, so I want to > ensure all teams are on track to get rates updated in Clearcare and to > provide an adjustment to effective dates that was made to a small portion > of letters. > > In the tracking spreadsheet here: > https://docs.google.com/spreadsheets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=1683091659 > > I have updated *column A* with a column for you and your teams to > indicate clients where exceptions were made to retain the client after > letters and emails went out. Please mark those clients with a 'x'. > > *Column B *has been updated with the *effective date communicated to the > clients*. There are a few cases *where there was no email to send the > letter to or emails that kicked back as undeliverable the effective date of > those cases were changed to 11/21 to allow for proper mailing time per our > legal team. *I have called out those clients specifically with an updated > effective date in column B, or you can reference who they are in this > folder: > https://drive.google.com/drive/