--0000000000005bb00c05ed980551 Content-Type: text/plain; charset="UTF-8" Thank you. the NE area has been updated. On Mon, Nov 14, 2022 at 6:15 PM Benjamin Lewis wrote: > Hello all, > > Thank you for your continued support here. To help ensure there isn't any > gap in implementation, I pulled the rate information from last week for > those clients that should have an effective date of 11/7. In the attached, > I have done my best to help call out any potential issues. > > From a high-level, I broke out the clients into 4 categories. 2 require no > action (Increase Applied and Deactivated) as I either see the clients have > the rates updated correctly or the client deactivated prior to the end of > the week. The other two require your team's attention: > > *No Increase Applied - represents the clients who do not show an increase > to their rate.* > *No Rates - The client did not have any hours billed, and therefore are > unable to be confirmed.* > > Row Labels Increase Applied No Increase Applied No Rates Deactivated Grand > Total > N East 92 43 38 11 184 > Northwest 107 32 19 26 184 > S East 123 18 6 16 163 > Southwest 120 86 29 28 263 > Grand Total 442 179 92 81 794 > I have included tabs in the attachment that include the specific clients > for each of these two groups. While doing some quality checks on the data, > I do see that some of these clients were updated today (and all data I have > is as of 11/13), so no action is needed in those cases. But mainly want to > make sure that your teams are reviewing clients who had communication go > out and might not have been caught yet for the week of 11/7. > > Please reach out with any questions. > > > On Wed, Nov 2, 2022 at 9:36 PM Benjamin Lewis > wrote: > >> Hi all, >> >> Thank you to everyone for all of the help with responding to the various >> inquiries I have received back from clients after emails and letters were >> distributed (and for the help with the ones I'm sure I didn't hear about). >> >> We are approaching the implementation date of the rates, so I want to >> ensure all teams are on track to get rates updated in Clearcare and to >> provide an adjustment to effective dates that was made to a small portion >> of letters. >> >> In the tracking spreadsheet here: >> https://docs.google.com/spreadsheets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=1683091659 >> >> I have updated *column A* with a column for you and your teams to >> indicate clients where exceptions were made to retain the client after >> letters and emails went out. Please mark those clients with a 'x'. >> >> *Column B *has been updated with the *effective date communicated to the >> clients*. There are a few cases *where there was no email to send the >> letter to or emails that kicked back as undeliverable the effective date of >> those cases were changed to 11/21 to allow for proper mailing time per our >> legal team. *I have called out those clients specifically with an >> updated effective date in column B,