Can you send me the executed Care Agreement for reference and payment
authorization? I'll then work on putting together the agreement.
On Tue, May 13, 2025 at 2:06 PM Alysce Craig <alysce.craig@thekey.com>
wrote:
> Hello,
>
> Can we offer him a check, he is able to legally sign the settlement
> agreement himself.
>
> Thank you!
>
> Alysce
> On Tue, May 13, 2025 at 4:35 PM Steve Koyanagi <skoyanagi@thekey.com>
> wrote:
>
>> Alysce, would we want to offer this client a check or a service credit?
>>
>> In addition, is the client legally able to sign a release for him/herself
>> or is there a POA? I'll need to know who will be signing a settlement
>> agreement.
>>
>> Let me know on the above and/or if you'd like to chat it through.
>>
>>
>> On Tue, May 13, 2025 at 1:30 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Yes let’s proceed with the release.
>>>
>>> On Tue, May 13, 2025 at 4:22 PM Steve Koyanagi <skoyanagi@thekey.com>
>>> wrote:
>>>
>>>> For insurance, the claim has to flow through the owner of the vehicle
>>>> as the primary.
>>>>
>>>> That being said, are we willing to pay the client the $ amount in the
>>>> PDF or provide a credit? We can do that in exchange for them signing a
>>>> release as a potential option.
>>>>
>>>> Happy to discuss/strategize further.
>>>>
>>>>
>>>>
>>>> On Tue, May 13, 2025 at 11:32 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Steve,
>>>>>
>>>>> In Columbus, our caregiver is responsible for damage to a client's
>>>>> vehicle. What is the process re: insurance? We're planning to pay for it in
>>>>> order to retain the client so please advise.
>>>>>
>>>>> Thanks!
>>>>> Tim
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Alysce Craig <alysce.craig@thekey.com>
>>>>> Date: Tue, May 13, 2025 at 1:35 PM
>>>>> Subject: Car Repair Estimate
>>>>> To: Timothy Thomas <tt@thekey.com>
>>>>>
>>>>>
>>>>> Hi Tim,
>>>>>
>>>>> Attached is the car repair estimate for Randy Snyder's car. Her
>>>>> attorney dropped it off to me as Randy is still in rehab. I went through HR
>>>>> for this back in January and let Randy know our process. That's when he got
>>>>> his attorney involved. Randy does want to go through his insurance at all,
>>>>> and since our caregiver admitted fault he would like us to cover the cost
>>>>> of repair. He is a Tier 1 client who has been on services with us for
>>>>> years, and I would like to do what we can to keep him happy.
>>>>>
>>>>> Thanks,
>>>>> *Alysce Craig | Columbus General Manager*
>>>>> Email: alysce.craig@thekey.com <emily.swackhamer@thekey.com>
>>>>> M: (220) 262-1580 O: (614) 481-8888
>>>>> TheKey.com <http://thekey.com/>
>>>>> TheKey.com <https://www.thekey.com/>[image: TheKey]
>>>>> <https://www.thekey.com/>
>>>>>
>>>>