--000000000000eaa10105f5b1feb4 Content-Type: multipart/alternative; boundary="000000000000eaa0ff05f5b1feb3" --000000000000eaa0ff05f5b1feb3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Matt, Thank you for this. There are many prior invoices for these accounts (most of which are paid). What exactly are they wanting us to adjust? Were all prior bookings for all these accounts have the 30 min lunch included? Are we adjusting all prior and future bookings for these accounts= ? I just need more specifics before proceeding. thank you Matt On Mon, Feb 27, 2023 at 12:19 PM Matt Vijayan wrote: > Hello Ali, > > The below is the Sunrise of Burlington snapshot. This is a different > account, Schlegel Villages - they appear as The Village of Tansley Woods, > The Village of Erin Meadows, The Village of Winston Park etc. > > Best regards, > > Matt > > Matt Vijayan, B.Sc., MBA, CCPE > Director of Sales, Canada > *Please note my email has changed:* > mvijayan@TheKey.com > > TheKey.com > [image: TheKey] > > > On Mon, Feb 27, 2023 at 12:17=E2=80=AFPM Ali Malik = wrote: > >> Goodmorning Tim, >> >> It appears as though they want every prior invoice to be adjusted to >> minus the half hour per booking? >> >> What I can do is edit the pdf and change the hours on prior invoices and >> resend it to them? Going forward I will ensure we adjust the 30min befor= e >> sending the invoice out to them. >> >> Just to confirm I would adjust all bookings on these invoices, correct? >> [image: image.png] >> >> thank you, >> >> >> On Mon, Feb 27, 2023 at 11:27 AM Timothy Thomas wrote: >> >>> adding @Ali Malik who manages billing. >>> >>> Ali let us know how you want to handle this. We will need a half hour >>> removed from all Schlegel Village staffing shifts. >>> >>> On Mon, Feb 27, 2023 at 11:15 AM Matt Vijayan >>> wrote: >>> >>>> Hi Tim, Sam. >>>> >>>> Schlegel Villages Inc. is particular about excluding the billing for 3= 0 >>>> minutes breaks. Can you please ensure this is executed in our billing >>>> process to this referral client? >>>> >>>> *Ontario HCLs: *The below applies only for shifts billable to Schlegel >>>> Villages. >>>> >>>> Best regards, >>>> >>>> Matt >>>> >>>> Matt Vijayan, B.Sc., MBA, CCPE >>>> Director of Sales, Canada >>>> *Please note my email has changed:* >>>> mvijayan@TheKey.com >>>> >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Diane Stein >>>> Date: Tue, Feb 21, 2023 at 10:33 AM >>>> Subject: Clarity on Breaks >>>> To: >>>> Cc: Christy Parsons , Vanda >>>> Koukounakis >>>> >>>> >>>> *Good Morning* >>>> >>>> *Thanks for your patience as we work through the agreements. We look >>>> forward to working with you as a preferred agency. Once all agreements= are >>>> executed I will be reaching back out with next steps* >>>> >>>> *On another note, it has come to our attention that some agencies have >>>> been charging for full shifts including the 30 min lunch bre