--00000000000021e5e9061363c379 Content-Type: multipart/alternative; boundary="00000000000021e5e7061363c378" --00000000000021e5e7061363c378 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI, So we will use the credit card to catch their bill up and then hopefully be able to bill the account? The check does say the same numbers - we entered it together but for some reason does not work no matter what sequence we put it in(even added the zeros) - how did that one payment go through then? Were you able to figure that out? *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Mon, Mar 11, 2024 at 8:51=E2=80=AFAM Lito Delapena wrote: > HI Shawntel, > > I know we also asked Jay for a Deposit slip from their bank so we can > actually confirm the account number, as the check he provided differs tha= n > what was entered on the PAD form. I think this would resolve the PAD issu= e > so he can start to pay via VP using his moms acct information instead of > his credit card. > > > Lito Delapena > Help Desk Manager > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Mon, Mar 11, 2024 at 7:46=E2=80=AFAM Shawntel Sousa wrote: > >> Hi, on an on going based I guess. >> >> They have no choice but to you credit card because our system won=E2=80= =99t let >> us bill them through their bank - they provided pad back in October and = we >> have been trying to bill their bank since then and it hasn=E2=80=99t wor= ked and now >> they have no choice but to use credit card. >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> On Mon, Mar 11, 2024 at 8:28=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Shawntel, >>> >>> Are you asking to remove the fee this one time, or on an ongoing basis? >>> >>> I'm ok with this one time. >>> >>> On Fri, Mar 8, 2024 at 4:35=E2=80=AFPM Shawntel Sousa wrote: >>> >>>> Hi, >>>> >>>> Sorry I had a big emergency this morning and wasn=E2=80=99t able to ru= n an >>>> email about it. >>>> >>>> Tim, can we please not charge this client the credit card fee, it is >>>> our mistake - or our systems problem. This is the client that was just= told >>>> they owe $4500 as none of their payments had been going through since >>>> October. >>>> >>>> Warm regards, >>>> Shawntel Sousa, LPN >>>> Client Success Manager >>>> Home Care Assistance/The Key >>>> >>>> Calgary Office number: (403) 301-3777 >>>> Winnipeg Office Number: (204) 489-6000 >>>> Mobile number: (403) 305-6588 >>>> >>>> >>>> On Fri, Mar 8, 2024 at 2:27=E2=80=AFPM Lito Delapena >>>> wrote: >>>> >>>>> HI Shawntel, >>>>> >>>>> Spoke with Jay this afternoon, he has processed a few of the open >