--0000000000007512540603c20209 Content-Type: multipart/alternative; boundary="0000000000007512520603c20208" --0000000000007512520603c20208 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Elizabeth, Unfortunately, this information does not appear in the bank statement. I have shared with you the payment information sheet which includes information about the amount collected from clients. Please have a look at it and let me know if you need more information. Regards, Sam Naffaa, CMA 905.337.1288 *Please note my email has changed:* hcao.accounting@TheKey.com TheKey.com [image: TheKey] On Fri, Aug 25, 2023 at 8:16=E2=80=AFAM wrote: > Hi Sam- > > > > Thank you so much for offering! I would review with Lisa & Gerard and > align; I am happy to schedule time if that would help. My concern is the > below doesn=E2=80=99t tell us who it=E2=80=99s from or what invoice(s) it= =E2=80=99s for and we need > to be sure we=E2=80=99re not making any assumptions in the cash applicati= on process > or, that how we know what it=E2=80=99s for is documented in a FreshDesk t= icket (by > way of sending to the Payment Application DL you=E2=80=99re using) or som= e other > record keeping tool. > > > > We are audited annually so this piece needs to be crisp from a > documentation and record retention perspective. > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > > > *From:* Sam Naffaa > *Sent:* Friday, August 25, 2023 2:55 AM > *To:* eclark@thekey.com > *Cc:* Laszlo Kovacs ; Payment Application paymentapplication@thekey.com>; Timothy Thomas ; Cheryl > Cartwright ; Dennis Fancy ; > Chuck Terlesky ; Carolina Orosa = ; > Tim Thomas ; Belle Chen ; Lisa > Barker ; Brian Fialko ; > Daniel Barakat > *Subject:* Re: Request for daily bank transactions detail > > > > H Elizabeth, For e transfer, we only receive e transfer from our client A= nton > F. Baljet. I receive the e transfer email notification to my email and I = do > deposit in the bank. If you need more information about all deposits i ca= n > add you to the payment sharing sheet which includes information about all > deposits. Please let me know. > > Regards, > > Sam Naffaa, CMA > > 905.337.1288 > > *Please note my email has changed:* > > hcao.accounting@TheKey.com > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > > > > > > > > > > > On Wed, Aug 23, 2023 at 11:24=E2=80=AFAM wrote: > > Hi Sam- > > > > How have we determined who those eTransfer=E2=80=99s are from? Are they e= mailing > remittance to the Payment Application DL too? > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > > > *From:* Sam Naffaa > *Sent:* Monday, August 21, 2023 7:21 PM > *To:* Laszlo Kovacs ; Payment Application paymentapplication@thekey.com> > *Cc:* Timothy Thomas ; Cheryl Cartwright ccartwright@thekey.com>; Dennis Fancy ;